Sita Khadka
Westmead,NSW
Summary
Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects.Motivated to maintain customer satisfaction and to contribute to the success of organization. Proven ability to establish and maintain excellent communication with clients. Excellent time management skills combined with a superior knowledge of the administration and customer service industry.
Overview
16
16
years of professional experience
Work History
Regulatory Service Officer
Investigation Enforcement and Engineering
Parramatta, NSW
05.2023 - Current
- Prioritizing and organizational skills to compile, maintain and prepare highly detailed and sensitive Briefs of Evidence (BOE) for investigating Inspectors and Legal team.
- Updating E Briefs, record ASIC Search & Index Regularly.
- Attend and contribute to RSO meetings.
- Attend and contribute Directorate meetings.
- Maintain and review each investigation files with attention to detail to ensure accuracy and completeness, enabling Legal to easily navigate the brief and understand the information.
- Provide support and assistance to investigating inspectors.
- Working collaboratively and provide support to Assistant State and State Inspectors with their projects.
- Work closely with teams to meet strategic objectives and urgent requests at given deadlines.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Perform effectively despite sudden deadlines and changing priorities.
- Ensuring TRIM records are up to date for requests for service, complaints, and incidents.
- Maintain and complete the GIPA request on the given deadlines.
Admin Customer Officer
NSW Fair Trading - Better Regulation Division / NSW Fair Trading / Building & Construction Services
Parramatta, NSW
02.2022 - 05.2023
- Utilize computer systems to respond to customer queries promptly and escalate where necessary, monitor and book inspection delivery, safety and timeframes accurately.
- Allocate inspectors on individual jobs based on priority, location, type and resource availability as well as skill set.
- Manage customer enquiries and liaise directly with supervisor and inspectors in relation to additional requirements.
- Support inspectors by checking and reporting plumbing requirements receipt reports for missing documentation and reporting on non-compliance with request.
- Undertaking data entry of inspection requests, scanning and attachment of documents required in the field or closing off inspection and other administrative tasks as required.
- Assist inspectors with follow-up on non-compliance work which may include issuing of rectification notices and initiation of further action.
Customer Concierge Operator
Service NSW
Parramatta, NSW
05.2021 - 02.2022
- Provide high quality customer service as the first point of contact for Service NSW contact center customers.
- Utilize appropriate knowledge to resolve customer enquiries in a courteous, accurate and efficient manner.
- Accurately create, update, and maintain Service NSW customer, interaction and transaction records.
- Make a positive contribution to the contact center team and during implementation of changes in the organization.
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- A thorough up-to-date knowledge of information resources and Service NSW operating practices and procedures.
- Deal with professionally and escalate as required enquiries and complaints from customers that present with uncooperative, disruptive or abusive behavior.
Customer Service Team Leader
Core Dream Innovations
Patan, Kathmandu
12.2013 - Current
- Entered customer interaction details in CRM Zoho to track requests, document problems and record solutions offered
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
- Carried out staff appraisals, managing performance
- Writing reports for senior management and delivering presentations
- Maintained a high-quality work environment
Senior Customer Service Representative
Emegatech Private Limited
Patan, Kathmandu
06.2011 - 12.2013
- Delegating work duties to individual staff members Identifying and evaluating employee training requirements
- Carrying out staff appraisals and managing performance
- Developing, managing and implementing promotions in order to drive sales
- Writing reports for senior management and delivering presentations
- Maintaining a high-quality work environment so team members are motivated to perform at their highest level
- Supervising and attending to customer enquiries and handling resolution of issues raised in order to provide optimal service delivery
Flight Attendant
Yeti Airlines Domestic Pvt. Ltd
Kathmandu, Bagmati
03.2009 - 04.2011
- Operated in compliance with all airline and national aviation regulations for complete compliance with safety and security procedures
- Reassured and comforted passengers during turbulent flights and unavoidable delays
- Made announcements on behalf of the pilot
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Served refreshments to the passengers
- Providing first-aid to passengers, when necessary
Education
Bachelor of Business Studies - Business
Patan Multiple Campus, Tribhuvan University
KathmanduHigh School Diploma -
Einstein Academy Higher Secondary School
KathmanduSkills
- Customer Service
- Service standard compliance
- Order fulfillment
- Sales expertise
- Leadership Skills
- Time management
- Team Building and Leadership
- Work Prioritization
- Positive and Constructive Feedback
- Problem-Solving
- Upbeat and Positive Personality
Additional Information
Reference
Reference provided upon request.
Timeline
Regulatory Service Officer
Investigation Enforcement and Engineering
05.2023 - Current
Admin Customer Officer
NSW Fair Trading - Better Regulation Division / NSW Fair Trading / Building & Construction Services
02.2022 - 05.2023
Customer Concierge Operator
Service NSW
05.2021 - 02.2022
Customer Service Team Leader
Core Dream Innovations
12.2013 - Current
Senior Customer Service Representative
Emegatech Private Limited
06.2011 - 12.2013
Flight Attendant
Yeti Airlines Domestic Pvt. Ltd
03.2009 - 04.2011
Bachelor of Business Studies - Business
Patan Multiple Campus, Tribhuvan University
High School Diploma -
Einstein Academy Higher Secondary School
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