Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ALYCE DAVIS

Griffin,Queensland

Summary

Compassionate Support worker that possesses a gentle touch and caring attitude centered on treating people with dignity and respect. Highly motivated professional that demonstrates the ability to develop and implement successful plans of action to address individual needs.

Overview

17
17
years of professional experience

Work History

Disability Support Worker

Claire's Cottage
06.2024 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting participants.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean-living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.

Maritime Security Officer

Corporate Protection
06.2014 - Current
  • Monitored and authorized entrance into a Maritime Security Zone
  • Worked alongside the Port Of Brisbane, providing Security for cruise ships and regular bulk carriers
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with MTOFSA and regulatory guidelines to promote safe working environment
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
  • Checked and verified photo identification prior to granting facility access
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Retail Assistant

GUESS
10.2021 - 01.2023
  • Used POS system to process sales, returns and gift card activations.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Opening and closing the store. Conducting banking.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Processed customer returns to manage smooth refunds and exchanges following store procedures.

Customer Service Assistant

Betts Kids
01.2012 - 01.2013
  • Permitted entry with escort for approved persons into secure locations
  • Conducted numerous patrols of key areas to spot and control security concerns
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Opening and closing the store Assisting with merchandising Handling customer orders Accepting stock, banking, answering the phone and serving.
  • Gaining positive feedback from customers around my customer service skills Achieving budgets Handling a high flow of customer complaints Completing a Certificate 3 in retail.

Customer Service Assistant

Victoria Station
01.2011 - 01.2012
  • Opening and closing the store Assisting with merchandising Handling customer orders Accepting stock Banking Answering the phone and serving
  • Achievements Obtaining more customer service skills Gaining positive feedback from customers around my customer service skills Achieving budgets Handling a high flow of customer complaints.

Customer Service Assistant

City Beach
01.2010 - 01.2011
  • Opening and closing the store Assisting with merchandising Handling customer orders Accepting stock Banking Answering the phone and serving
  • Achievements Handling a high flow of customers Working successfully within a team.

Customer Service Assistant

Cotton On Kids
04.2007 - 12.2009
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
  • Opening and closing the store Assisting with merchandising Handling customer orders Accepting stock Banking Answering the phone Serving customers
  • Achievements Achieving daily budgets Completing set tasks in a timely manner Working well within a team Handling a high flow of customer complaints Nominated for casual of the month.

Education

Certificate III - Disability Support Work

Tafe Queensland
Redcliffe, QLD
06.2024

Fire and Workplace Emergencies Certificate -

01.2015

Fire Warden Certificate -

01.2015

Certificate ll in Security Operations -

01.2014

Certificate lll in Security Operations -

01.2014

Maritime Security Officer Certificate -

01.2014

Certificate lll in Retail- High Distinction -

01.2013

Certificate ll in Retail Make Up and Skin Care- High Distinction -

01.2013

Certificate ll in Hairdressing -

01.2007

12 certificate -

01.2006

Skills

  • Current Yellow Card
  • Current Blue Card
  • Current C Class Drivers Licence
  • Current Security Licence
  • Current MSIC Licence
  • Current First Aid / CPR

References

Julie Gerstel, 0409 045 805, Manager at Claire's Cottage  

Bella Ginty , 0420 978 807, Lead lecturer at Tafe QLD


Timeline

Disability Support Worker

Claire's Cottage
06.2024 - Current

Retail Assistant

GUESS
10.2021 - 01.2023

Maritime Security Officer

Corporate Protection
06.2014 - Current

Customer Service Assistant

Betts Kids
01.2012 - 01.2013

Customer Service Assistant

Victoria Station
01.2011 - 01.2012

Customer Service Assistant

City Beach
01.2010 - 01.2011

Customer Service Assistant

Cotton On Kids
04.2007 - 12.2009

Certificate III - Disability Support Work

Tafe Queensland

Fire and Workplace Emergencies Certificate -

Fire Warden Certificate -

Certificate ll in Security Operations -

Certificate lll in Security Operations -

Maritime Security Officer Certificate -

Certificate lll in Retail- High Distinction -

Certificate ll in Retail Make Up and Skin Care- High Distinction -

Certificate ll in Hairdressing -

12 certificate -

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ALYCE DAVIS