Alyce Smith
Narrogin,WA
Summary
Encouraging team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success and . Dedicated to applying training, mentoring and morale-building abilities to enhance WACHS Staffs engagement and boost performances. Continual development and support to ensure that digital health information is accessed and collected in line with organisation expectations and complies with mandatory policy, business rules and information management principles and standards.
Overview
2
2
years of professional experience
Work History
Acting Regional Manager Health Information
WA Country Health Service WACHS
- Maintain relationships with employees to by providing support and feedback on role responsibilities.
- Work diligently to provide and resolve unique patient and staff audits to maintain integrity via internal confidential investigations.
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Support and oversee the Regional Freedom of Information Coordinator as the decision maker for all requests of patient information for continuum of care, research and statistical purposes governed under the Freedom Of Information Act 1992.
- Advised and supported Wheatbelt Hospital Sites daily on how to access, archive and process patients and corporate health information securely and accurately for the purposes of the Wheatbelt yearly archiving up-lift or off site storage facility Iron Mountain.
- Maintained inventory records of the archiving up-lift for accurate tracking, cost analysis and cost efficiency.
- Prepared monthly ad hoc reporting in alignment with manger and stakeholder needs.
- Participated in committees to discuss methods to improve overall workflows and data analyse.
- Achieved project deadlines by coordinating with application teams to manage performance.
- Facilitate training workshops to train staff, develop project requirements and gather user feedback and application enhancements.
- Collate and reports on data quality, system compliance, system audits.
- Coordination and support staff through data corrections.
Regional Wheatbelt Health Systems Support Officer
WA Country Health Service WACHS
10.2021 - Current
- Provide clinical applications administration and clinician support and provisioning access to clinical applications such as patien Administration System (webPAS), CHIS, i Clinical Manager (iCM), Results Acknowledgement, CPOE, MyHealthRecord, Digital medical Record (DMR) (BOSSnet), Notification and Discharge Summaries (NaCS), eReferrals, EBM, Journey Board, Allergy and Diet Application (ADA), Diet Viewer.
- Identification of staffing skill gabs, training needs and analysis of end-user requirements,
- Coach staff and employees through day-to-day work and complex problems, train new personnel regarding company operations, policies and services and ongoing support.
- Set priorities and problem-solved workflow issues to maintain rapport with WACHS employees and managers.
- Create prepare, and deliver reports to various departments.
- Prepared reports to assist key stakeholders with key decision making and strategic operational planning.
- Deliver exceptional customer support to Clinical, Nursing, Administration and Managing staff leveraging extensive knowledge of current and new clinical applications whilst maintaining effective communication.
- Delivered prompt service to prioritize customer needs.
- Complete complex error correction activities for the supported applications.
- Auditing of medical records and data to maintain data quality and integrity and compliance.
- Develop training scripts and standardized training material to support end-users of clinical applications and WACHS applications such as PowerBI, Iron Mountain, Issues Tracking Systems (ITS) , Data Collection Tool (DCT).
Health Information Support Office
WA Country Health Service
08.2021 - 12.2021
- Organise and update the agenda, minutes and action list for the monthly Wheatbelt Health Information Management Network Meeting.
- Promoted available resources and connected individuals with services.
- Undated and reviewed WACHS Patient Administration System "webAPS" user guides.
- Updated WACHS Intranet and SharePoint Pages
- Assist the regional Freedom of Information Coordinator, provided support with redaction confidential 3rd party information, completed OIC Freedom of Information Modules, knowledge compliance with the WACHS Freedom of Information Policy and FOI Act 1992
- Developed the Health Information Management Monthly HIM News Letter "HIM Tips" using Microsoft SWAY.
- Management Wheatbelt Patient Alerts in webPAS
- Data quality Reporting.
Skills
- Strong communications skill , written and oral
- Supply expert advice to ensure compliance with WACHS Business rules and policies
- Support end-users with confidence, reassurance and guidance with the use proficient customer service skills
- Confident in training and managing staff and the development of training material
- Proficient in Microsoft Office Suites, Microsoft MS Teams, SWAY, PowerPoint,Word, Excel, Office and Viso
- Proficient in Health Applications, webPAS, BOSSnet, iClinical Manager iCM, Notification and Discharge Summaries NaCS, eReferrals
- Proficient in WACHS Corporate applications: HPR records manager TRIM, Data Collection Tool, Issues tracking System, Iron Mountain Portal, MyFT, LMS MyLearning, Orale, WACHS SharePoint including Editing Permissions
- Advance knowledge utilising Power BI for reporting and Statistic data analysis
- Collaborative Team Player
Timeline
Regional Wheatbelt Health Systems Support Officer
WA Country Health Service WACHS
10.2021 - Current
Health Information Support Office
WA Country Health Service
08.2021 - 12.2021
Acting Regional Manager Health Information
WA Country Health Service WACHS
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