Leanda Tunney

• Develops information management policies and provides advice on the development and usage of information systems and services for the Pilbara
• Oversees the regional response to release of information under the FOI Act and other release of information of patient information for continuum of care, research and statistical purposes
• Consults, communicates and manages all aspects relating to the health record and information systems within the region
• Reviews and controls content of the health records within the region including, MR form creation and standardisation, education and audit of documentation standards and requirements
• Manages the administration and training aspects of regional Patient Administration Systems
• Provides direction and support on health and corporate information related to quality improvement and accreditation for unit managers
• Provides leadership and coordination in relation to Health Information Management issues and planning for future growth of the service to suit the business needs
• Participates in WA Country Health Service Data Projects and Outpatient Reforms to ensure strategic business needs are met and information assurance requirements and mandatory obligations are fulfilled
• Develops and revises new and existing material for the promotion and support of the Health Information service across the seven WA Country Health Service regions
• Provides ongoing information and advice to Executive, clinical, administrative, information communication and technology staff and external agencies in relation information management, activity-based funding, health information systems and statutory and reporting obligations
• Effectively and efficiently manages the Regional Health Information Management team ensuring projects are completed, strategies are supported and improving communication with other stakeholders in the region and in Central Office
• Disseminating State Policies and WA Country Health Service Business Rules to ensure the appropriate use and standardisation of health information

Key Achievements Pilbara:

• Successful implementation of Digital Medical Record BOSSnet at Newman Hospital
• Significantly supported the Outpatient Reform Project
• Streamlining of FOI processes leading to no requests going over 45 day legislated timeframe
• Stabilising HIM team workforce through consistent escalating of a Business Case for increased FTE
• Stood up offsite COVID Clinic, organised admin recruitment, training, equipment and workflows

Key Achievements Wheatbelt:

• Implemented training sessions for Junior Medical Officers
• Delivered multiple training sessions on HIM areas with different specialties such as Pop Health, Clerical and Doctors
• Created reports and work directly with sites on fixing Outpatient data quality, reducing errors
• Streamlined archiving processes to ensure accuracy in recording and retrieval

• Managed all administrative functions related to the release of information, dealing with third parties and external providers of health in accordance with FOI requirements and maintain the required documentation on the health service database, HPE Records Manager, to ensure an efficient, effective and responsible service
• Monitored and report on Freedom of Information performance in accordance with legislation including assisting in the preparation of the regional FOI Annual Report, and the Annual Return to the Information Commissioner
• Processed Subpoenas and Orders to produce within designated timeframes, which includes liaising with Wheatbelt Clinical Governance Department in relation to sensitive medicolegal situations
• Supported regional sites in the management of health records including the coordination of the off-site storage and destruction of records processes in alignment with the State Records Act 2000
• Formatted and assist in the development of regional clinical forms in alignment with the Australian Standard 2828, as well as maintaining the Forms Register
• Liaised with the external storage company in relation to the management, storage and distribution of health records that are stored in the offsite storage facility
• Carried out research, analysis and support for the Regional Health Information Manager and Director Business Services
• Secretariat role in the organisation and functioning of the Wheatbelt Health Information Management Network and Wheatbelt Information Governance Sub-Committee
• Developed resources and delivered regional educational sessions in relation to health record management, freedom and release of information and other Health Information Management areas when required
• Oversaw the maintenance and development of the Wheatbelt Health Information Management intranet pages
• Extracted and analysed data for reporting purposes on request and as regular business for Health Information purposes including weekly reports to Wheatbelt Executive

• Provided support and guidance to the Health Information team and broader region
• Supported the post roll out of Digital Medical Record in Karratha
• Created Health Information and Freedom of Information Guides
• Commenced strategic work on over boundary referrals within the region

• Assisted in Health Information queries from Great Southern staff
• Assisted in the establishment of COVID-19 clinics and processes
• Was a member of the Regional Emergency Operations Centre for COVID-19
• Gathered and analysed data relating to COVID-19 and other information requests
• Managed staff throughout COVID-19 including sudden leave cover and safe working arrangements

• Assisted in Health Information queries from Wheatbelt staff
• Authorised RoStar for Health Information Management staff
• Completed Health Service Performance Report comments and finance commentary
• Sent out weekly reports to Executive members

• Oversaw the Pilbara regional response to release of information for continuum of care, research and statistical purposes
• Consultation, communication and management of all aspects relating to health record and information systems within the Pilbara region
• Involved in the rollout and implementation of DMR BOSSnet at Hedland Health Campus
• Reviewed Regional Freedom of Information process and implemented site changes and training
• Prepared Briefings on Health Information Management proposals
• Conducted and reviewed regional audits and audit tools

• Managed all patient transactions according to standard operation procedures including booking appointments, registering new patients and patient induction, by phone and in person
• Delivered quality service and assistance to Doctors working in the centre
• Participated in training and performance management programs to ensure continuous improvement in service standards
• Worked with the Practice Manager and Business Manager to achieve efficiencies within the Medical Centre operations
• Ensured accurate billings, cash collection and receipting for patient services according to standard operation procedure
• Assisted in processing Medicare and Veteran Affairs payments, hospital and prison invoicing and any other third party invoicing as necessary
• Managed patient files including the creation, preparation and maintenance to assist in patient care