Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alyona Sunay

Summary

I am currently pursuing my Master's in Sustainable Tourism, studying at Monash University. Having been granted 24-hour working rights, I am excited to kickstart my professional journey in Melbourne. With a background in hospitality, I'm friendly, easy to work with, and passionate about prioritizing guest experiences.

Overview

8
8
years of professional experience

Work History

Restaurant Waiter

La Cucina Melbourne
01.2024 - Current
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Processed cash and credit card transactions accurately
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained clean and organized dining areas for optimal guest experience.

Restaurant Waiter

Mazi Brunswick
10.2023 - 01.2024
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
  • Greeted new customers, discussed specials, and took drink orders.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Managed multiple tables simultaneously
  • Used cash registers and credit card machines to cash out customers.
  • Promoted restaurant specials and upsold menu items, increasing overall sales revenue.

Guest Relations Agent

Yelken Yacht Club 5* Resort
03.2016 - 03.2020
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
  • Worked closely with guests, some VIP, or celebrities, with high degree of respect for privacy.
  • Contacted previous guests and potential visitors via email with information on events
  • Coordinated with other departments to ensure seamless guest service throughout their stay.
  • Scheduled and confirmed restaurant reservations for guests.

Education

Master of Arts - Sustainable Tourism

Monash University
Melbourne, VIC
11.2025

Bachelor of Arts - Hospitality Management

Belarus State Economic University
Minsk, Belarus
07.2013

Skills

    Dining area maintenance

  • Reliable and Responsible
  • Attention to Detail
  • Table Bussing
  • Hospitality service expertise
  • Professional Appearance
  • Reservations Management
  • Guest Relations
  • Food Safety Standards

Languages

Russian
Native or Bilingual
Turkish
Native or Bilingual
English
Full Professional
French
Elementary

Timeline

Restaurant Waiter

La Cucina Melbourne
01.2024 - Current

Restaurant Waiter

Mazi Brunswick
10.2023 - 01.2024

Guest Relations Agent

Yelken Yacht Club 5* Resort
03.2016 - 03.2020

Master of Arts - Sustainable Tourism

Monash University

Bachelor of Arts - Hospitality Management

Belarus State Economic University

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Alyona Sunay