Alyse Sullivan

In 2016, I was head hunted for a position at Laser Clinics Australia as a full-time laser technician and skin therapist. Within 3 years and upon returning from maternity leave I was promoted as 2IC within the clinic for a successful 2 years resulting in another 2 promotions including Clinic Manager and Dual Clinic Manager and taking on responsibility of both Macarthur Square and Narellan clinics. These responsibilities included -

• Hiring, training and supervising employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Conducted frequent clinic walk-throughs to maintain safe work environment.
• Enforced maintenance of clean and organized work environment in compliance with safety and sanitation regulations.
• Rostering inclusive of administering sick leave and annual leave.
• Enhanced team performance by providing regular training and professional development opportunities.
• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.

• Streamlined appointment scheduling process, leading to increased efficiency and improved customer experience.
• Performed thorough skin analyses, identifying specific concerns and developing customized treatment plans.
• Boosted retail sales by recommending appropriate skincare products based on individual client needs.
• Addressed clients'' questions or concerns promptly, ensuring comfort throughout the treatment process.
• Maintained a clean, sterile environment to ensure client safety during all procedures.

• Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
• Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
• Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
• Managed time to juggle multiple tasks simultaneously with ease.