Alyssa Davies
Perth,WA
Summary
Dynamic professional with a proven track record from my time at Baycorp and Red Dot, excelling in team leadership and complaint resolution. Known for my attention to detail and results-focused approach, I thrive in fast-paced environments.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Civil Enforcement Specialist
Baycorp
2024.04 - Current
- Managed caseloads efficiently, prioritizing time sensitive cases to ensure prompt resolution of matters.
- Following matters from start to finish, communicating with external stakeholders in a professional manner
- Ensured compliance with the Civil Judgement Enforcement Act (2004) and regulations, utilising strong analytical skills and attention to detail.
- Communication with debtors and creditors in a professional manner, including handling and resolving complaints
Assistant Store Manager
Red Dot Stores
2017.10 - 2024.04
- Managed Human Resources for the store, including hiring and performance reviews.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance and KPIs.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Canteen Manager
St George’s College
2021.01 - 2023.12
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Recruited trained, and supervised staff to ensure exceptional customer service in a fast-paced setting.
Education
Bachelor of Arts - Psychological & Behavioural Sciences And Criminolo
The University of Western Australia
Crawley12.2023
Skills
- Team building and leadership
- Complaint resolution
- Staff supervision
- Team management
- Hiring and training
- Mentoring and coaching
- Dependable team player
- Results focussed
- Fast learner
- Excellent attention to detail
Timeline
Civil Enforcement Specialist
Baycorp
2024.04 - Current
Canteen Manager
St George’s College
2021.01 - 2023.12
Assistant Store Manager
Red Dot Stores
2017.10 - 2024.04
Bachelor of Arts - Psychological & Behavioural Sciences And Criminolo
The University of Western Australia