Alyssa Deahm
Bahrs Scrub,QLD
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Zarraffa's Coffee
Underwood, Qld
11.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Zarraffa's Coffee
Slacks Creek, QLD
01.2020 - 11.2021
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Kitchen Hand
Smooth Brew Cafe
Gympie, QLD
02.2019 - 10.2020
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Facilities Manager
ADFOX Facilities & Cleaning Services
Gympie, QLD
10.2018 - 10.2020
- Responded to building emergencies and managed repairs.
- Investigated problems and determined appropriate remedies.
- Interviewed, hired and trained qualified maintenance employees.
- Drove continuous improvement of processes and systems operation.
- Controlled expenses to meet budget requirements.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Barista Shift Supervisor
Zarraffa's Coffee
Slacks Creek, QLD
08.2015 - 09.2018
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor and pairing recommendations.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Managed rostering, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Food and Beverage Cashier
Bakery & Cafe
Evans Head, NSW
10.2013 - 01.2015
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Engaged customers to help create superior food and beverage experience.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
- Resolved customer complaints independently or with aid of supervisor.
- Performed cash, card and check transactions to complete customer purchases.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Education
Certificate II - Security Operations
Australian Training Academy
Brisbane, QLD06.2018
Certificate III - Security Operations
Australian Training Academy
Brisbane06.2018
High School Diploma -
Shailer Park State High School
Shailer Park, QLD10.2017
Certificate III - Hospitality
Aurora Training Institute
Brisbane, QLD06.2016
Skills
- Customer Service
- Sales Monitoring
- Cash Handling
- Rostering & Payroll
- Team management and leadership
Timeline
Assistant Manager
Zarraffa's Coffee
11.2021 - Current
Assistant Manager
Zarraffa's Coffee
01.2020 - 11.2021
Kitchen Hand
Smooth Brew Cafe
02.2019 - 10.2020
Facilities Manager
ADFOX Facilities & Cleaning Services
10.2018 - 10.2020
Barista Shift Supervisor
Zarraffa's Coffee
08.2015 - 09.2018
Food and Beverage Cashier
Bakery & Cafe
10.2013 - 01.2015
Certificate II - Security Operations
Australian Training Academy
Certificate III - Security Operations
Australian Training Academy
High School Diploma -
Shailer Park State High School
Certificate III - Hospitality
Aurora Training Institute
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