Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alyssa Francisco

Lake Heights,Australia

Summary

Dedicated and eager to help young people reach their full potential through positive and effective support. Compassionate and encouraging with working with vulnerable youth of all ages. Assists youth in navigating various situations using healthy coping skills. Knowledgeable Youth Worker with background in residential youth care. Brings practical experience in developing individualized support plans and fostering safe living environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

RESIDENTIAL YOUTH WORKER

Safe Places for Children – Melbourne- Sydney
07.2022 - 08.2025
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments, and social outings.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Challenged youth to accomplish motor development goals and inspire love of movement and healthy habits.
  • Provided key emotional support to special needs youth.

FOOD AND BEVERAGE ATTENDANT

Jamberoo Action Park - Jamberoo, NSW
07.2020 - 01.2022
  • Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
  • Trained new staff members on company policies and procedures.
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Monitored temperature of cases, shelves and storage areas and reported failures to manager.

SUPERVISOR

Pizza Hut - Wollongong
09.2017 - 03.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Managed team of up to 12 workers per shift.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Identified individual employee's unique work styles and adapted management methods.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Certificate IV - Child, Youth And Family Interventions

Seed Skills
Brisbane, QLD
02.2023

High School Diploma -

Warrawong High School
11.2020

Certificate III - Community Services

TAFE
Wollongong, NSW
10.2020

Skills

  • Residential Understanding
  • Behavioral Intervention Plans (BIP)
  • Behavior Support
  • Individualized Education Programs (IEP)
  • Scheduling and Appointment Setting
  • Maintain Records
  • Coping Techniques
  • Safety and Risk Assessments
  • Behavior Redirection
  • Therapeutic Exercise
  • Team Development
  • Youth Guidance

Certification

  • First Aid
  • Working with Children Check
  • National Police Check
  • Trauma and attachment
  • Foundational Training in Intensive Therapeutic Care
  • Aboriginal and Torres Strait Islander Child Placement Principles
  • NDIS Worker Check Clearance

Timeline

RESIDENTIAL YOUTH WORKER

Safe Places for Children – Melbourne- Sydney
07.2022 - 08.2025

FOOD AND BEVERAGE ATTENDANT

Jamberoo Action Park - Jamberoo, NSW
07.2020 - 01.2022

SUPERVISOR

Pizza Hut - Wollongong
09.2017 - 03.2021

Certificate III - Community Services

TAFE

Certificate IV - Child, Youth And Family Interventions

Seed Skills

High School Diploma -

Warrawong High School

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