Alyssa Hall
Elermore Vale
Summary
Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for NDIS Participant cases. Seeking opportunity to gain hands-on experience to complement formal education in Psychological Science.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Caseworker / Psychosocial Recovery Coach
Hunter Care Group
11.2021 - Current
- Enhanced client well-being by developing comprehensive Risk Assessments and Participant Goal Plans addressing individual needs of the participant.
- Utilised Risk Assessments and Participant Goal Plans to link in appropriate support services related to participant's needs and their NDIS Goals to further capacity building and building independence.
- Monitored goal progress, barriers, and achievements resulting in comprehensive reporting that was utilised at NDIS Plan Reviews.
- Collaborated with multidisciplinary teams for improved client outcomes and coordinated care.
- Provided crisis intervention services, ensuring safety and stability of participants and support workers during challenging situations.
- Established trusting relationships with a caseload of 65-70 NDIS Participants, fostering open communication and rapport building.
- Monitored progress of participants expenditure of their NDIS Plan in line with NDIS Price Guide and provided continual updated to Participants and Key Stakeholders whenever changes and developments would occur.
Australian Representative Coach
Australian Futsal Association
05.2024 - 05.2024
- Enhanced team performance by developing and implementing effective training programs focused on skill development and strategy.
- Improved player discipline through consistent communication of team expectations and individual responsibilities.
- Boosted player motivation by setting challenging goals, providing constructive feedback, and celebrating successes.
- Streamlined practice sessions by designing efficient drills that targeted specific areas of improvement for the team.
Disability Support Worker
Hunter Care Group
06.2021 - 11.2021
- Demonstrated ability to uphold company values by providing clear communication and honesty with Caseworkers, Management and NDIS participants.
- Assisted Participants in reaching personal goals and milestones through targeted skill-building support activities and interventions.
- High level of adaptability and application of critical thinking to new situations in order to assess the best solution for the participant and the company.
- Ensured a high level of documentation was recorded via the case notes at the end of every support, upholding company policies.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently in order to maintain professional boundaries whilst also building rapport with participants.
- Gained experience working with a wide range of participants through consistent supports with participants living with Acquired/Traumatic Brain Injuries, Intellectual Disabilities, Autism Spectrum Disorder and various psychosocial disabilities.
Supervisor
Snows Group
10.2019 - 06.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows to meet any daily demand.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Barista
Kafey Cafe
06.2019 - 09.2019
- Elevated customer loyalty by using strong communication and problem-solving abilities to resolve customer issues.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Manager
Empire Coffee Co.
12.2016 - 05.2019
- Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.
- Mentored newly hired employees on barista equipment and registers and developed training manual for all new staff to use for reference purposes.
- Interviewed, hired and trained new employees for hospitality positions.
- Monitored employee performance and provided coaching and constructive guidance to address areas of concern.
Crew Member
McDonald's
01.2013 - 10.2015
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Education
Graduate Diploma of Psychological Science - Psychology
University of Newcastle
Newcastle12.2021
Bachelor of Psychological Science - Psychology
University of Newcastle
Newcastle, NSW12.2020
Skills
- First Aid/CPR Certified
- Full Australian Drivers License
- High standard of interpersonal and written communication
- Client Engagement/Rapport Building
- Strong professional boundaries
- Highly effective communication
- Issue identification and resolution
- Self-awareness
Certification
- Certified First Aider, CBD College, Completed 29/12/2020.
- Work With Children Check : WWC1540838E Expiry: 27/05/2026
References
Rachael McQuarrie
Direct Supports Manager
Hunter Care Group
M. 0409 815 577
E. rachael.mcquarrie@huntercaregroup.org
Brad Fuller
NDIS Services Manager
Hunter Care Group
M. 0419 402 010
E. brad.fuller@huntercaregroup.org
Timeline
Australian Representative Coach
Australian Futsal Association
05.2024 - 05.2024
Caseworker / Psychosocial Recovery Coach
Hunter Care Group
11.2021 - Current
Disability Support Worker
Hunter Care Group
06.2021 - 11.2021
Supervisor
Snows Group
10.2019 - 06.2021
Barista
Kafey Cafe
06.2019 - 09.2019
Manager
Empire Coffee Co.
12.2016 - 05.2019
Crew Member
McDonald's
01.2013 - 10.2015
Graduate Diploma of Psychological Science - Psychology
University of Newcastle
Bachelor of Psychological Science - Psychology
University of Newcastle
- Certified First Aider, CBD College, Completed 29/12/2020.
- Work With Children Check : WWC1540838E Expiry: 27/05/2026
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