Alyssia Quan

Sydney,Australia

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional communication skills. Proven ability in enhancing sales and customer satisfaction, leading teams to record sales within the company. Adaptable and committed to continuous development, with expertise in promotional strategies and customer engagement.

Overview

years of professional experience

Work History

Store Assistant /Florist Manager

Harris Farm Markets

Sydney, Australia

04.2018 - Current

Directed the flower department to achieve the highest Valentine's Day sales for Harris Farm Lindfield in Sydney metropolitan.
Developed and delivered training programs for new employees, driving high performance standards.
Coordinated with service team to exceed customer expectations and deliver quality service.
Fostered positive store environment through friendly and attentive customer service.
Acted as point of contact for customer resolution, effectively de-escalating complaints.
Supported flower section operations as second in charge, contributing to smoother workflow.
Worked additional hours during peak periods, including Christmas and Easter.
Processed returns and exchanges per company policies while maintaining accurate inventory records.

Sales Associate

Ozbim

Sydney, NSW

08.2023 - 02.2024

Generated leads through targeted cold calling to expand market reach.
Cultivated client relationships through cold calling and email campaigns to enhance engagement.
Created a database of prospective engineers and project managers using LinkedIn and cold calling to streamline outreach efforts.
Developed promotional strategies to increase product visibility and boost customer engagement.

Education

Bachelor Of Psychology -

Macquarie University

Macquarie

10-2025

HSC -

Killara High School

East Killara

11-2020

Skills

Interpersonal communication
Strong work ethic
Adaptable and flexible
Conflict resolution

High customer satisfaction
Positive engagement
Continuous development

Timeline