A/Q ALYSSIA QUAN

Customer service cashier

• Assisted customers by catering to their needs with purchases by ensuring they have all the necessary information to make an informed decision.
• Fostered a positive store environment through providing friendly and attentive customer service.
• Worked closely with the service team to meet customer expectations and service requirements.
• Point of contact for customer resolution with abilities to de-escalate complaints without manager involvement.
• Provided extensive support during peak periods by working additional hours when requested.
• Operated POS systems accurately entering correct values into the system for each transaction.
• Assisted management in training new staff members on how to use equipment properly and complete tasks effectively.
• Processed returns and exchanges in accordance to company policy.

Florist

• Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
• Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Trained new employees on company policies, procedures, design techniques, and customer service best practices.
• Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
• Utilized floral design techniques to craft unique floral arrangements.
• Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
• Maintained fresh inventory through proper rotation, storage, and display methods.

• Responded to clients requests for products, services, and company information.
• Implemented time management strategies, maximizing productivity during high call volume periods.
• Maintained an organized call log system for efficient follow-ups on leads and callbacks.
• Enhanced clients satisfaction by promptly addressing concerns and providing accurate information.
• Organisation and planning of clients meetings with the company representatives.
• Established rapport with clients, building trust that led to increased referrals and repeat business.
• Called prospective clients in designated market area to qualify leads.
• Followed up with clients to solicit further sales.
• Recorded contact information of clients and potential customers in internal database.
• Educated customers on product and service benefits, explaining features and answering questions.
• Utilized sales techniques to build customer interest and close sales.
• Made average of 70 outbound and inbound calls per day.
• Collaborated with marketing teams to develop and execute promotional strategies.

Administration Assistant / Work experience

• Executed record filing system to improve document organization and management.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
• Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
• Developed age-appropriate activities and crafts to engage children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Provided emotional support and guidance to children during difficult times.

Barista / Work Experience

• Maintained regular and consistent attendance and punctuality.
• Demonstrated expertise in Latte Art creation, elevating presentation standards for specialty drinks.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.