Summary
Overview
Work History
Education
Skills
Certification
drawing, cooking, baking, painting
Languages
Additional Information
Timeline
Generic

Amanda Basilio Zuin

Tuart Hill, Perth,WA

Summary

Dynamic Cafe Manager with a proven track record at San Churro Chocolateria, excelling in customer experience management and staff leadership. Demonstrated success in enhancing service quality, boosting sales, and ensuring safety. Skilled in coffee shop operations and team management, consistently achieving high customer satisfaction and operational excellence.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Cafe Manager

San Churro Chocolateria
09.2021 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Handled business administration functions cash register counting.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.

Education

High School Diploma -

Greenwood College
79 Coolibah Dr, Greenwood WA 6024
09.2022

Skills

  • Barista skills
  • Coffee Shop Operations
  • Customer experience management
  • Foodservice
  • Staff Management
  • Food orders
  • Team Leadership
  • Customer Service
  • Safe Food Handling
  • Money Handling
  • Front of House Management
  • Back of House Management

Certification

Vocational Training Services:

I have attained both unit of competence of use of hygienic practices for food safety and participated in safe food handling practices.

These units of competency from the SIT Tourism, Travel and Hospitality Training Package provide a set of skills to work hygienically when handling food and supervising the safety of food during it's storage, preparation, display, service and disposal.

drawing, cooking, baking, painting

I very much enjoy engaging in indoor past time activities such as drawing, painting, cooking and baking. I always had a passion for drawing comics and painting canvas from a young age, it helps me relax and distress. I love finding new recipes to follow and cook for my family and friends, as well as cooking and baking famous recipes coming from movies or cartoons I am fond of. I also enjoy decorating cakes and desserts as I relate to the same feeling as panting a canvas but on top of a delicious sweet treat!

Languages

English
Native or Bilingual
Portuguese
Native or Bilingual

Additional Information

Company name: San Churro(Perfectus Nominees Pty Ltd)

Position: Duty Manager

Address: Lakeside Shopping Centre, Boas Ave, Joondalup WA 6027

Company Telephone: 1800 248 776

Person Reference: Jeremy Tie

Phone Number: 0431192415

Timeline

Cafe Manager

San Churro Chocolateria
09.2021 - Current

High School Diploma -

Greenwood College

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Amanda Basilio Zuin