Verified
This profile is verified using an email address.
Amanda Evans
Bellmere,QLD
Summary
Results-driven professional with extensive experience in managing small business operations. Expertise in customer service, time management, and problem-solving contributes to improved client loyalty and retention. Ready to leverage skills for impactful service delivery.
Dedicated remedial massage therapist known for effective communication and tailored treatment plans. Proven ability to assess client needs and implement solutions for optimal wellness. Committed to fostering positive client relationships.
Overview
19
19
years of professional experience
Work History
Small Business Owner
Action Body Massage
Beachmere, QLD
03.2024 - Current
- Managed daily operations of small business, ensuring high-quality customer service and effective financial management.
- Oversaw scheduling and appointment management for staff and clients.
- Maintained inventory of massage supplies and equipment for efficient use.
- Trained new staff on customer service and treatment protocols.
- Fostered relationships with clients to enhance loyalty and retention rates.
- Handled financial transactions, including billing and payment processing for services.
- Managed daily operations of a wellness center focused on massage therapy.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Established pricing structures to maximize profitability and attract customers. according to market analytics and emerging trends.
- Directed social media and marketing initiatives to enhance brand visibility and attract new clientele.
- Cultivated partnerships with related businesses to create collaborative opportunities and enhance service offerings.
- Advised employees on best practices regarding safety protocols and procedures.
- Identified new technologies that could be used to improve efficiency and productivity.
- Invested in technology and systems to support business growth and improve operational capabilities.
- Maintained accurate and complete records of all business transactions and interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Remedial Massage Therapist
Action Body Massage
Beachmere, QLD
09.2015 - Current
- Administered various massage techniques to address muscle tension and pain relief.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
- Collaborated with clients to develop personalized treatment plans based on specific goals.
- Assessed client needs through detailed consultations and health history reviews.
- Monitored client responses to treatments and adjusted accordingly to ensure maximum benefit.
- Educated clients on self-care practices and wellness strategies for long-term benefits.
- Documented client progress and treatment outcomes in electronic health records accurately.
- Engaged in continuous professional development to enhance therapeutic skills and knowledge.
- Maintained a safe and clean treatment environment for optimal client comfort.
- Maintained cleanliness of work area according to health department guidelines.
- Maintained a clean work environment by following infection control policies and procedures.
- Ensured availability of essential supplies to maintain service quality for efficient operations within the clinic setting.
- Managed bookings efficiently while ensuring availability for new or existing clients.
- Attended continuing education seminars or workshops related to massage therapy.
- Responded promptly to customer inquiries via phone or email regarding services offered.
- Ensured all safety regulations were met during each session as per company standards.
- Adhered to professional standards of practice such as maintaining confidentiality at all times.
- Provided advice on lifestyle modifications that could enhance the effects of massage therapies received.
- Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
Remedial Massage Therapist
Boran Remedial Massage
Nundah & Ashgrove, QLD
02.2012 - 03.2015
- Administered various massage techniques to address muscle tension and pain relief.
- Performed deep tissue massages, trigger point therapy, myofascial release techniques, lymphatic drainage and other specialized modalities.
- Collaborated with clients to develop personalized treatment plans based on specific goals.
- Monitored client responses to treatments and adjusted accordingly to ensure maximum benefit.
- Educated clients on self-care practices and wellness strategies for long-term benefits.
- Assessed client needs through detailed consultations and health history reviews.
- Documented client progress and treatment outcomes in electronic health records accurately.
- Maintained a safe and clean treatment environment for optimal client comfort.
- Maintained a clean work environment by following infection control policies and procedures.
- Attended continuing education seminars or workshops related to massage therapy.
- Adhered to professional standards of practice such as maintaining confidentiality at all times.
- Demonstrated knowledge of anatomy, physiology, pathology and contraindications associated with massage therapy.
Service Deli Assistant
Coles
Morayfield, Kallangar, Burpengary, QLD
06.2007 - 03.2012
- Provided excellent customer service by addressing inquiries and resolving concerns promptly.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Greeted customers warmly upon entry to create a welcoming atmosphere. entering the store in a friendly manner.
- Assisted customers with product selection and meal preparation advice.
- Guided customers in selecting products and fulfilling special orders.
- Operated slicing equipment to prepare meats and cheeses for customer orders.
- Accurately weighed, priced and labeled deli products for customers.
- Maintained cleanliness of the service deli area including countertops, shelves, display cases and equipment.
- Maintained cleanliness and organization of deli display cases and work areas.
- Followed safety and health regulations for food handling and storage practices.
- Stocked shelves with fresh products to maintain inventory levels in the deli section.
- Monitored deli section for expired products; removed from inventory accordingly.
- Rotated stock according to first-in-first-out guidelines for freshness purposes.
- Performed opening and closing duties such as restocking supplies, cleaning work areas and checking expiration dates on products.
- Addressed inquiries regarding store offerings to assist customers effectively. about products or services offered by the store.
Education
Certificate 3 in Pathology Collection - Pathology Collecting
Lab Tech Training
Brisbane, QLD09-2026
Diploma of Remedial Massage Therapy - Remedial Massage
TAFE QLD
QLD10-2011
High School Diploma -
Morayfield State High School
Queensland11-2008
Bachelor of Science - Bachelor of Exercise Science
University of The Sunshine Coast
Sunshine Coast, QLDSkills
- Treatment planning
- Client needs analysis
- Appointment management
- Inventory control
- Health and safety regulations
- Record keeping
- Customer service
- Customer relations
- Communication skills
- Problem resolution
- Time management
- Planning and execution
- Service pricing strategies
- Small business operations
- Team building
- Relationship building
- Rapport building
- Problem-solving aptitude
- Problem-solving aptitude
- Time management
Affiliations
- Ages 8-10 , netball coach, years 2023,2024,2025
Timeline
Small Business Owner
Action Body Massage
03.2024 - Current
Remedial Massage Therapist
Action Body Massage
09.2015 - Current
Remedial Massage Therapist
Boran Remedial Massage
02.2012 - 03.2015
Service Deli Assistant
Coles
06.2007 - 03.2012
Certificate 3 in Pathology Collection - Pathology Collecting
Lab Tech Training
Diploma of Remedial Massage Therapy - Remedial Massage
TAFE QLD
High School Diploma -
Morayfield State High School
Bachelor of Science - Bachelor of Exercise Science
University of The Sunshine Coast