Tracy Greenwood
Kiama,New South Wales
Summary
My name is Tracy and I am a caring, reliable, compassionate and people - centric Support Worker with 12 years experience. My skills, accomplishments and qualifications attained over my career have enabled me to provide quality support and individualized care . I understand the importance of flexibility ,respect and am dedicated in building strong rapport with clients ,families and colleagues.
Overview
24
24
years of professional experience
Work History
Small Business Owner
Greenys Stainless Designs
01.2000 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Developed strategic partnerships with suppliers, negotiating favourable terms to control costs and improve product offerings.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
School Learning Support Officer
Department Of Education
02.2008 - 01.2020
- I have over 12 years experience working with students with disabilities as a qualified School Learning Support Officer (SLSO).
- I am extremely passionate and strongly believe that building a culture of collaboration , inclusion ,opportunities and choices will promote positive outcomes.
- I have had the privilege of supporting young people through their journey in developing and learning new and valuable skills to enable achievable goals and fulfilled lives. This has also led to independence and over all wellbeing.
- Skills and key responsibilities-
- Strong communication skills. Verbal, written and non- verbal.
- Awareness of cultural sensitivity and confidentiality. Mandatory reporting and implementing individual care plans.
- Adapt, modify and implement daily activities and deliver individual education support.
- I have managed life skill programs in a school base environment and within the community. I have supported young people on work experience programs, camps, community access programs, excursions and TVet Courses.
- Experience in medication distribution and recording. Training in professional learning and development sessions (eg, first aide, CPR and emergency procedures, Anaphylaxis, behaviour management and de-escalation ect)
- I have supported young people with the process of finding out of home accommodation.
- Working closely with young people with special needs to promote positive self-image and motivate students to reach their full potentials and independence.
- Facilitated community integration for students by organizing social outings, recreational activities, and educational opportunities.
- Developed strong rapport with students, staff and families by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Education
Certificate IV - Education Support (Special Ed )
TAFE NSW
Sydney, NSW2016
Certificate II - Sign Language 1
TAFE NSW
Sydney, NSW2012
Certificate II - Workplace Hygeine 11
TAFE SW
Sydney, NSW2011
Certificate IV - Business Management
TAFE NSW
Sydney, NSW2002
Skills
- Life Skills Development
- Daily living support
- Emotional Support
- Daily living assistance
- Recreational Activities
- Meal Planning and Preparation
- Cultural Sensitivity
- Confidentiality and Privacy
- Housekeeping tasks
- Community Integration
- Professional boundaries
- Health and safety awareness
- Problem-solving abilities
- Group facilitation
- Teamwork and Collaboration
- Multitasking
- Client Advocacy
- Treatment Planning
- Active Listening
- Adaptability and Flexibility
- Self Motivation
- Effective Communication
- Reliability
- Organizational Skills
Adventurous and love the outdoors. Love to cook and everything about produce from farm to table.
I have had many adventures from trekking through Borneo while seeing the Orangutan's in the jungle . To cooking classes in Vietnam on a side of a mountain. Visiting orphanages in the hill tribes to take supplies to vulnerable children.
I like the outdoors and love to garden. I have always had a veggie garden and grown our own produce.
I am also very creative and hands on . I am renovating a house in the Kiama area and have managed a very big project.
Timeline
School Learning Support Officer
Department Of Education
02.2008 - 01.2020
Small Business Owner
Greenys Stainless Designs
01.2000 - Current
Certificate IV - Education Support (Special Ed )
TAFE NSW
Certificate II - Sign Language 1
TAFE NSW
Certificate II - Workplace Hygeine 11
TAFE SW
Certificate IV - Business Management
TAFE NSW
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