AMANDA FRYDAY
Balgowlah,NSW
Summary
Experienced Medical Receptionist and Administrator with recent experience in a busy GP practice managing high patient volumes. Skilled in appointment scheduling, patient liaison, and maintaining accurate, confidential medical records. Known for a calm, professional, and patient-focused approach.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Receptionist / Administration (Part-time)
Family Practice Manly
02.2024 - 11.2025
- Sole receptionist in a busy GP practice supporting a single doctor
- Managed high patient volume, ensuring efficient patient flow and minimal wait times
- Coordinated appointments and managed the doctor’s diary
- Handled patient enquiries with professionalism and empathy
- Maintained accurate and confidential medical records
- Liaised with GPs, specialists, and hospitals to coordinate patient care and streamline referral processes
- Managed full front desk operations independently
- Prepared and sterilised instruments
- Ordered stationary and medical supplies, maintaining stock levels to support uninterrupted practice operations
- Archiving
Portfolio Property Manager | Leasing Executive| Administration and Reception
Knight Frank Australia
04.2000 - 05.2011
- Managed property portfolios, improving tenant satisfaction and property performance through proactive care.
- Delivered strong customer service in fast-paced environments.
- Coordinated multiple stakeholders and tasks to keep operations running smoothly and projects on time.
- Managed client relationships, scheduling, and day-to-day administration.
- Worked as receptionist and office administrator, managing front desk operations, calls, client interactions, and office administration.
Education
Certificate Of Completion - General Practice Training (CPD)
General Practice Training And Consulting
09.2024 - 09.2024
Higher School Certificate -
Brigidine College
St Ives, NSWSkills
- Medical Reception & Patient Liaison
- Appointment Scheduling & Diary Management
- MedicalDirector/Pracsoft
- Microsoft Office — Proficient (Word, Excel, Outlook)
- Customer Service & Communication
- Confidential Records Management & Data Accuracy
- Strong Organisation & Time Management
- Multitasking in Fast-Paced Environments
- Positive and professional
- Reminder calls
- Patient registration
- Medicare Online / PRODA
Certification
- HLTAID009 Provide CPR (2024)
- National Police Check — Clear (Issued Feb 2024)
- Working With Children Check — Valid to Feb 2029
Accomplishments
- H.O.A. Gorman Award for Excellence, Knight Frank Australia (2010).
Awarded for exceptional contribution to the NSW team. Peer acknowledgement for outstanding service and upholding the partnerships value of diligence, courtesy, honesty, ethics and leadership.
References
References available upon request.
Timeline
Certificate Of Completion - General Practice Training (CPD)
General Practice Training And Consulting
09.2024 - 09.2024
Receptionist / Administration (Part-time)
Family Practice Manly
02.2024 - 11.2025
Portfolio Property Manager | Leasing Executive| Administration and Reception
Knight Frank Australia
04.2000 - 05.2011
Higher School Certificate -
Brigidine College