AMANDA JAMES

Dynamic Early Years Leader with a strong and extensive background in driving operational excellence, building cohesive teams, and achieving organisational goals across multiple locations. Professional with a passion for empowering teams, implementing best practices and fostering a nurturing environment for children's growth and development.

• Establishing and implementing processes and guidelines in line with Government and regulatory authorities to ensure the company provides the highest quality service to its clients
• Attending promptly to any quality issues with professional advice and support to staff.
• Assisting staff to achieve financial objectives by analysing budget allocation and variances, and implementing corrective actions.
• Reviewing financial KPI reports, Profit and Loss statements and CAPEX reports and identify areas for improvement, support staff and develop strategies to correct any problems.
• Review, develop and implement reporting systems and provide support to meet operational objectives.
• Maintain and improve service quality by completing service and compliance audits, investigating client complaints and collaborating with other members of the management team to develop new standards and training.
• Preparation of quality documentation and reports to Senior Management by collecting, analysing and summarising information and trends including failed processes, studies and corrective actions and re-validations.
• Established service quality documentation system by writing and updating Standard Operating Procedures including internal control procedures and operating guidelines to ensure compliance, systems, documentation and operating practices and preparation of reports on findings.
• Work collaboratively with Senior Management to ensure effective working relationships exist on all levels
• Providing coaching, training and mentoring to staff specific to area of operation.
• Demonstrated experience in software system of company to meet reporting requirements by government regulatory body and provide advice and training to staff.
• Ensuring staff's working knowledge of software systems is current by identifying training needs, providing training and evaluating skill levels to ensure efficient use of software systems.
• Highly developed knowledge of statutory provisions related to Education and Care Services in Western Australia and affiliated legislation.
• Keep informed of developments in the area of operation and regarding products and working methods through training, literature and information and ensure the departments' requirements are adapted accordingly
• Comply with all Company policies and procedures, including the completion of documents and records
• Promote and deliver company Values and Mission Statement

• Fiona Alston, Busy Bees Australia, Chief Pedagogy & Safeguarding Officer, Company Director, former Chief Operating Officer 0427243077
• Kaz Saunders, Busy Bees Australia, Human Resources Business Partner, 0422677547
• Tara Maynard, Previously Busy Bees Australia (now employed at Nido), Head of Learning & Development and former Head of Operations, 0409442295