Hayley Blake
Highton,VIC
Summary
I would describe myself as outgoing, friendly, hard-working, and passionate about making a positive impact in our community. My previous job positions have given me extensive experience to develop front line customer service and sales skills. My experience has equipped me with strong communication and listening abilities, effective and collaborative team work capabilities, as well as a motivated and driven attitude.
Overview
4
4
years of professional experience
Work History
Regional Manager
Anytime Fitness
Geelong, Drysdale, Leopold, Highton, Grovedale, Torquay And Warrnambool, Victoria
02.2023 - 02.2024
- Undertaking administrative tasks related to in-club promotions, marketing campaigns and member retention
- Assisting and offering support to Club Managers with their sales targets, customer service skills, enquiries, in-club processes, complaints and general questions
- Managing and creating content for the 7 clubs social media platforms
- Creating and delivering effective marketing campaigns via our paid ads
- Building relationships with stakeholders to increase brand awareness and engagement
- Facilitating monthly staff team meetings
- Assisting the owner with the development and delivery of marketing plans, strategies and club objectives
- Effectively communicating and working as a team with Club Managers and Personal Trainers
Club Manager
Anytime Fitness
Grovedale, Victoria
03.2021 - 02.2023
- Providing exceptional customer service to ensure member, prospect or stakeholders satisfaction
- Greeting members & prospects, conducting gym floor tours and sign up processes
- Sales and retention administrative skills
- Managing telephone calls, emails, social media profile and any other enquiries
- Conducting outreach in the local area
- Addressing member feedback and complaints to identify areas for improvement
- Building strong rapport and relationships with members and staff
- Attended regular staff meetings and training for new promotions and up-skilling
Assistant Regional Manager
Anytime Fitness
Geelong, Drysdale, Leopold, Highton, Grovedale And Torquay, Victoria
01.2020 - 03.2021
- Undertaking administrative tasks related to in-club promotions, marketing campaigns and member retention
- Social media content creation for each club
- Effectively communicate monthly in-club promotions to staff
- Assisting club managers with sales targets, in-club processes and questions
- Assisting the Regional Manager and Owner
Education
Masters of Applied Learning And Teaching (Secondary) - Applied Learning Education
Deakin University
Geelong07-2025
Bachelor of Health Science - Majors in Nutrition And Health Promotion
Deakin University
Geelong02-2023
Skills
- Clear and articulate communication skills
- Excellent team work abilities
- Positive and enthusiastic attitude
- Attentive to detail
- Effective time, personal management and organisation skills
- Ability to work quickly and decisively in a fast pace environment
- Exceptional customer service
- Ability to manage and resolve issues or problems if they arise
- Strong leadership skills
Affiliations
I am a huge creative. I DJ at nightclubs and bars in Geelong and Melbourne on the weekends, along with my own electronic / techno music production in my spare time. I enjoy painting for my down time, attending pilates classes, keeping active in the outdoors, and spending time with friends and family.
References
Robert Panetta - 0412 407 012
Owner of Anytime Fitness Geelong, Drysdale, Leopold, Highton, Grovedale, Torquay and Warrnambool
Tahlia Billows - 0402 227 280
Senior Regional Manager at Anytime Fitness Geelong, Drysdale, Leopold, Highton, Grovedale, Torquay and Warrnambool
Timeline
Regional Manager
Anytime Fitness
02.2023 - 02.2024
Club Manager
Anytime Fitness
03.2021 - 02.2023
Assistant Regional Manager
Anytime Fitness
01.2020 - 03.2021
Masters of Applied Learning And Teaching (Secondary) - Applied Learning Education
Deakin University
Bachelor of Health Science - Majors in Nutrition And Health Promotion
Deakin University
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