Adaptable professional with a varied background in administration, hospitality, and customer service. Known for organization, confidentiality, and a friendly approach to clients and colleagues. Ready to support a busy team and contribute to smooth daily operations.
Overview
37
37
years of professional experience
Work History
Receptionist Administrator/Logistics Team Member
Fox and Lillie Pty Ltd
Melbourne, VIC
03.2003 - 09.2013
Scheduled appointments, meetings, and general office administration.
Accurate shipping documentation supported wool exports from Australia and China to worldwide countries. Timely arrival follow-up and overseas client communication kept shipment status clear.
Coordinated front-desk communications, directing enquiries and maintaining professional customer service.
Managed incoming calls, emails, and correspondence with accuracy and prompt follow-up.
Maintained client records, filing systems, and data entry processes with strong attention to detail.
Streamlined office procedures, improving workflow consistency across reception and administration tasks.
Supported team members with confidential record management and general office coordination.
Resolved administrative issues efficiently, ensuring reliable service delivery and operational continuity.
Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive a positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Acted as first point of contact and set appointments for prospective clients.
Ensured welcoming environment for visitors, contributing to positive first impressions.
Shop Manager
Richmond Hill Cafe and Larder
Melbourne, VIC
01.1999 - 01.2003
Managed inventory, stock rotation, and ordering to maintain product availability and freshness.
Scheduled staff and coordinated shifts to balance coverage, service standards, and workload.
Trained team members on POS procedures, cash handling, and customer service expectations.
Directed daily shop operations, ensuring smooth service across cafe and larder retail areas.
Monitored product displays and merchandising to support sales and store presentation.
Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
Event Caterer
Self-employed
New Jersey, USA
01.1991 - 01.1998
Coordinated event catering service, managing menu planning, setup, and timely meal presentation.
Prepared hot and cold dishes while maintaining consistent quality, portion control, and food safety standards.
Supervised service flow during events, adapting execution to changing guest counts and venue requirements.
Packaged, transported, and arranged catering equipment to support off-site functions and receptions.
Maintained clean prep areas, sanitized equipment, and followed health compliance practices throughout service.
Maintained strict hygiene standards throughout the entire event catering process.
Developed strong relationships with clients through consistent communication before, during, and after their events.
Provided exceptional customer service by proactively addressing any concerns or special requests from clients during events.
Sourced local ingredients whenever possible to support sustainability efforts and enhance menu offerings.
Implemented creative presentation techniques to elevate the visual appeal of food displays at events.
Secretary to the Vice President
Cadbury Schweppes Pty Ltd
Melbourne, VIC
01.1980 - 01.1983
Managed Vice President diary, prioritizing meetings, deadlines, and executive commitments
Coordinated domestic and international travel, itineraries, and accommodation arrangements
Drafted correspondence, reports, and confidential communications with accurate formatting
Organized board papers, agendas, and minutes for executive meetings
Maintained document control, filing systems, and confidential records securely
Secretary PA to Medical Director
BUPA, London, UK
London, UK
01.1977 - 01.1981
Managed executive diaries, prioritizing meetings, deadlines, and travel arrangements for senior stakeholders.
Coordinated board meetings, prepared agendas, and distributed accurate minutes and action logs.
Drafted correspondence, reports, and internal communications with consistent attention to detail.
Maintained confidential records, filing systems, and document control in line with governance standards.
Liaised with departments to track requests, resolve queries, and support smooth workflow.
Tracked correspondence and follow-up actions, ensuring timely responses across multiple priorities.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Scheduled appointments and conducted follow-up calls to clients.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
No Degree -
Michael Hall School
Forest Row, Sussex, UK
07-1969
Skills
As you can see I have a varied work history having lived in 3 countries over the past 40 years My passion has always been food and my love of creating food still remains strong,
I returned to office work life as i needed an income as a single mum
I am currently retired but looking for a part-time job as I miss the workplace, and I love a busy life connecting with people I am fit and healthy, very active and energetic
Currently I am a volunteer Club secretary for Safety Beach Sailing Club
Interests
Documenting and sharing travel experiences
Gym Workouts
Baking
Enjoy hobbies that combine physical activity with outdoor exploration
I participate in a variety of outdoor recreational activities
Reading
Gardening
Cooking
Avid Reader
Horseback Riding
Volunteering
I participate in low-impact exercises to strengthen core muscles
Yoga
I enjoy cooking for friends and family gatherings
Swimming
Growing herbs, vegetables, or fruits in home gardens
Animal Welfare Advocacy
Road Trips
Camping
Embracing outdoor adventures such as [activity 1] and [activity 2]