Amanda Smallwood
Kilcoy,QLD
Summary
Dynamic and detail-oriented professional with extensive experience at excelling in responsible gaming compliance and cash handling. Proven track record in delivering exceptional customer service and maintaining high hygiene standards in fast-paced environments. Adept at monitoring gaming activities and ensuring compliance with venue procedures.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Bar and gaming attendant
Exchange hotel kilcoy
Kilcoy , Qld
04.2024 - 10.2026
- Greeted patrons and delivered gaming room service enhancing customer experience.
- Monitored gaming floor activity.
- Followed venue and responsible gaming procedures.
- Processed cash transactions and accurately paid out gaming winnings, ensuring compliance with financial procedures.
- Taking meal orders and service of meals
- Carries out daily cleaning duties
- Managed opening and closing procedures for hotel operations, maintaining smooth and efficient venue functionality.
- Taking accommodation bookings
Meat Packer
Kilcoy pastrol company
Kilcoy, Qld
03.2022 - 03.2024
- Greeted patrons and provided friendly gaming room service at Exchange Hotel Kilcoy.
- Monitored gaming floor activity and followed venue and responsible gaming procedures.
- Processed cash transactions and paid out gaming winnings accurately.
- Packed beef cuts at Kilcoy Pastoral Company to meet export specifications.
- Sealed meat portions using vacuum packaging and labeling procedures.
- Inspected products for quality, fat trim, and contamination concerns.
- Maintained hygiene standards across packing areas and food contact surfaces.
- Loaded chilled cartons onto pallets for cold storage distribution.
Duty Manager
Juandah Hotel
Wandoan, Qld
11.2017 - 11.2021
- Greeted patrons and provided friendly gaming room service at Exchange Hotel Kilcoy.
- Monitored gaming floor activity and followed venue and responsible gaming procedures.
- Processed cash transactions and paid out gaming winnings accurately.
- Assisted guests with poker machine use and venue information.
- Checked machines, reported faults, and maintained tidy gaming areas.
- Supported bar staff with drink service and customer requests.
- Completed daily cash balancing and reconciled gaming records.
- Addressed guest questions and concerns, regarding gameplay and payouts to provide change service to playing guests.
- Verified customer age to ensure compliance with legal requirements for certain games.
Education
Nanango State High School
Nanango , QldSkills
- Gaming compliance
- Gaming floor monitoring
- Cash handling
- Point-of-sale transactions
- Cash reconciliation
- Venue procedures
- Food service
- Accommodation bookings
- Hospitality operations
- Detail orientation
- Clear communication
- Customer service
Certification
- RSA
- RSG
- FOOD SAFETY CERTIFICATE
References
References available upon request.
Timeline
Bar and gaming attendant
Exchange hotel kilcoy
04.2024 - 10.2026
Meat Packer
Kilcoy pastrol company
03.2022 - 03.2024
Duty Manager
Juandah Hotel
11.2017 - 11.2021
Nanango State High School