Jodie Morris
Boonooroo,QLD
Summary
Motivated industry worker equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Learns new assignments quickly. Respectful, customer-oriented and efficient with over 4 years of experience. Dependable, results-driven and cross-trained in multiple positions
Overview
12
12
years of professional experience
Work History
Bar Gaming Attendant
Cock and Bull Tavern
2023.11 - 2024.06
- Trained in Keno and handling 45 gaming machines alone. Drinks service, provided information and communication on promotional events and member draws. Fixing and handling cash from CRT and ATM machines in a high paced gaming room.
- Enhanced customer experience by providing attentive service and maintaining a clean, organized and welcoming atmosphere.
- Built strong relationships with regular customers, fostering loyalty and driving return visits to the establishment.
- Conducted routine maintenance checks on gaming and CRT machines, identifying any malfunctions or required repairs promptly.
- Prepared electronic gaming payoff requests for jackpots in accordance with policies and regulations.
- Streamlined communication between bar staff and security personnel to maintain a safe environment.
- Promoted responsible gambling practices by monitoring guest behaviour and intervening when necessary.
- Contributed ideas for promotional events.
- Ensured accurate cash handling procedures, resulting in minimized discrepancies during end-of-shift reconciliations.
- Reset and refilled gaming and CRT machines with tickets and money.
- Communication with MAXgaming and Keno help lines.
- Served high customer volumes during special events, nights, and weekends in bar and gaming areas.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bistro and Bar Supervisor
Keppel Bay Sailing Club
2023.03 - 2023.08
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Crafted special drink and cocktail menu items.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Administrator, Bookkeeper & Junior Accountant
Sunny Coast Accountants
2017.07 - 2022.11
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Reconciled and corrected issues with financial records.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
- Completed tax forms in compliance with legal regulations.
Online Personal Shopper (Supervisor)
Woolworths Group
2015.07 - 2017.11
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Bistro Supervisor and Bartender
Tewantin Noosa RSL
2012.07 - 2015.04
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Coordinated events at the bistro, overseeing logistics and ensuring excellent guest experiences from start to finish.
- Supervised, supported, scheduled and assigned daily work to bistro team members.
- Fostered a positive work culture by promoting teamwork, open communication, and employee recognition programs.
- Managed conflict resolution among staff members to maintain a harmonious working environment.
- Facilitated efficient communication between front-of-house staff and kitchen teams resulting in smoother service flow.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Kept bar presentable and well-stocked to meet customer needs.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Assisted with inventorying beverage stock and bar supplies.
- Maintained compliance with health, safety, sanitation and alcohol awareness standards.
Education
Certificate IV - Accounting Technology And Bookkeeping
Monarch Institution
Melbourne, VIC (studied Online And Inhouse)04.2021
Certificate I, II, III And IV - Hospitality
Hospitality Training Academy (HTA)
Maroochydore, QLD09.2014
High School Diploma -
Noosa District State High School
Cooroy, QLD11.2011
Skills
Gaming machine knowledge
KENO
POS System Operation
Cash handling proficiency
Food safety understanding
Alcohol service expertise
Patience and Empathy
Cleanliness Maintenance
Teamwork and Collaboration
High Level of Customer Service
Attention to Detail
Problem-solving ability
Multitasking
Reliability
My daily affirmation
Work hard so good luck will find you!
Timeline
Bar Gaming Attendant
Cock and Bull Tavern
2023.11 - 2024.06
Bistro and Bar Supervisor
Keppel Bay Sailing Club
2023.03 - 2023.08
Administrator, Bookkeeper & Junior Accountant
Sunny Coast Accountants
2017.07 - 2022.11
Online Personal Shopper (Supervisor)
Woolworths Group
2015.07 - 2017.11
Bistro Supervisor and Bartender
Tewantin Noosa RSL
2012.07 - 2015.04
Certificate IV - Accounting Technology And Bookkeeping
Monarch Institution
Certificate I, II, III And IV - Hospitality
Hospitality Training Academy (HTA)
High School Diploma -
Noosa District State High School
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