Amanda Wright
Sydney,NSW
Summary
- Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills.
- Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments.
- Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels.
- Dynamic and reliable with exceptional customer service and communication skills.
- I have been working in the Retail industry at Coles Supermarkets and Bunnings Warehouse for the last 26 years and have loved the challenge, the people and business acumen it has provided me with.
- I am looking to transition into the Tech industry and utilize my Bachelor Degree(Computing and Information Systems) and skills in Tech.
- I am currently undertaking upskilling courses to ensure my skills are up to date, including Programming in Python, Machine Learning, Data Analytics.
- I am looking for an opportunity to break into the industry with the skills I have to offer, while understanding I have plenty to learn.
- I am a mother of a beautiful daughter and have been living for the last 8 years on the beautiful South Coast of NSW with a wish to work remotely.
- I love working with people in productive teams with great cultures, looking after the customer and delivering KPI's with pride.
Overview
21
21
years of professional experience
Work History
Operations Manager
Bunnings Group
Bateman's Bay, New South Wales
11.2020 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
Store Manager
Coles Supermarkets
Bateman's Bay, New South Wales
03.2010 - 03.2020
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
Department Manager
Coles Supermarkets
, New South Wales
01.2003 - 03.2010
- Handled shift overstock, restocking and inventory control.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Executed targeted merchandising and promotional plans to meet department sales goals.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Performed opening and closing duties as part of management team and handled cash management.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Python Basics -
University of Michigan
07.2023
Bachelor of Science - Computer Science
Macquarie University, Basics
University of Michigan
01.2003
Skills
- Organisational, Communication, Leadership, Team development, Delivering KPIs, Time Management, Microsoft Office, Recruitment, Succession Planning
- Employee Motivation
- Revenue Generation
- Business Development
- Customer Service
- Operations Management
- Strategic Planning
- Performance Reporting
- Business Planning
- Cost Reduction and Containment
- Microsoft Office Expertise
- Workflow Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Operations Manager
Bunnings Group
11.2020 - Current
Store Manager
Coles Supermarkets
03.2010 - 03.2020
Department Manager
Coles Supermarkets
01.2003 - 03.2010
Python Basics -
University of Michigan
Bachelor of Science - Computer Science
Macquarie University, Basics
University of Michigan
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