Amanjot Kaur
Charlestown
Summary
Dedicated tutor with a proven track record at a primary school, adept at developing personalized lesson plans that enhance student engagement. Skilled in utilizing educational software for progress tracking, fostering a growth mindset, and building student confidence through creative problem-solving and effective communication. Committed to motivating students and promoting collaborative learning.
Overview
2026
2026
years of professional experience
Work History
Primary School Kids Tutor- 2018-2020
- Developed individualized learning plans to enhance student comprehension and engagement.
- Assisted students with homework and exam preparations, fostering a supportive learning environment.
- Mentored junior tutors, sharing best practices to improve overall tutoring effectiveness within the team.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
Service Desk Engineer
New Era Technology
09.2024 - Current
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Diagnosed and resolved incidents utilizing ticketing systems to track service requests efficiently.
- Assisted users with troubleshooting network connectivity problems, ensuring minimal downtime.
- Documented technical procedures and user guides to streamline onboarding processes for new staff.
Customer Service Representative
06.2020 - 03.2024
- Assisted customers with inquiries, ensuring accurate information delivery and prompt resolution of issues.
- Utilized customer support software to track interactions and manage service requests efficiently.
- Collaborated with team members to enhance service processes and improve overall customer satisfaction.
- Developed comprehensive knowledge of products to provide informed recommendations and support.
Education
Early Childhood Teacher
Pursuing- Polytechnic Institute Australia
SydneyMaster of Science - Information Technology
Master of Information Technology
Charles Sturt University12-2021
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Creativity and innovation
- Verbal and written communication
- Homework assistance
- Growth mindset
- Confidence building
- Student motivation
Timeline
Service Desk Engineer
New Era Technology
09.2024 - Current
Customer Service Representative
06.2020 - 03.2024
Primary School Kids Tutor- 2018-2020
Early Childhood Teacher
Pursuing- Polytechnic Institute Australia
Master of Science - Information Technology
Master of Information Technology
Food Handler Basics Certificate
Service NSW
References
Available on Request