Amanpreet Kaur
Mawson Lakes ,SA
Summary
Accomplished Care Manager at Life Care, adept in care planning and service coordination, enhanced patient care delivery through effective case assessments and quality improvement strategies. Demonstrated expertise in patient education and workflow coordination, achieving significant advancements in care quality assessments. Skilled in fostering team performance and patient satisfaction through empathetic communication and clinical documentation.
Overview
15
15
years of professional experience
Work History
Care Manager
Opal Healthcare
Adelaide, SA
02.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
Registered Nurse
Life Care
Adelaide
02.2016 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
ACFI Co- Ordinator & Clinical Lead
Life Care
Adelaide, SA
02.2019 - 02.2022
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Streamlined workflow processes for increased efficiency and improved patient care delivery.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
Personal Carer
Life Care
Adelaide, SA
02.2009 - 02.2016
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Bachelor of Nursing
Flinders University
Adelaide, SA12.2015
Diploma in Community Welfare
Cambridge International College
Adelaide, SA02.2010
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medication reviews
- Medical chart documentation
- Patient Education
- Workflow Coordination
- Program Management
- Policy Adherence
- Quality Improvement
- Referral management
- Care Quality Assessments
Timeline
Care Manager
Opal Healthcare
02.2019 - Current
ACFI Co- Ordinator & Clinical Lead
Life Care
02.2019 - 02.2022
Registered Nurse
Life Care
02.2016 - Current
Personal Carer
Life Care
02.2009 - 02.2016
Bachelor of Nursing
Flinders University
Diploma in Community Welfare
Cambridge International College