Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amar Gurung

Sydney,NSW

Summary

Dynamic and results-driven professional with extensive experience at Hotstar, Gongcha and cafe, excelling in customer service and team collaboration. Proven ability to manage time effectively while maintaining high standards of food safety and hygiene. Adept at problem-solving and ensuring smooth operations, consistently enhancing customer satisfaction and operational efficiency.

Overview

2
2
years of professional experience

Work History

Gongcha Member

Gongcha Newtown
Sydney, NSW
08.2024 - Current
  • Greeted customers, took orders, processed payments, and provided recommendations, while ensuring a positive experience.
  • Maintained cleanliness of the workspace, washed utensils, restocked ingredients, and ensured hygiene standards.
  • Worked with teammates to ensure smooth store operations, managed busy periods, and assisted with inventory checks.
  • Followed Gong Cha’s standard operating procedures, ensure food safety, and complied with health and safety regulations.

Hotstar Team Leader

Gongcha & Hotstar Greenfield Park Shopping Village
Greenfield Park, NSW
03.2023 - 05.2024
  • Took orders, recommended menu items, and processed payments.
  • Refilled ingredients, sauces, and supplied to ensure smooth operations.
  • Prepared and fried chicken cutlets, popcorn chicken, and other menu items while following food safety standards.
  • Supported managers with opening and closing duties, stock checks, and other daily operational tasks.

Barista

Girdlers Cafes
Dee Why, NSW
05.2024 - 08.2024
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Education

Master of Information Technology - Information Technology

University of New England
Sydney, NSW
04-2025

Skills

  • Time management
  • Problem solving
  • Team collaboration
  • Attention to detail
  • Customer service

Affiliations

  • Soccer
  • Tech savy
  • Art

Timeline

Gongcha Member

Gongcha Newtown
08.2024 - Current

Barista

Girdlers Cafes
05.2024 - 08.2024

Hotstar Team Leader

Gongcha & Hotstar Greenfield Park Shopping Village
03.2023 - 05.2024

Master of Information Technology - Information Technology

University of New England

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Amar Gurung