Amaya Gilbert
Hunchy,QLD
Summary
I’m an enthusiastic and friendly people person. I love an energetic environment where my can-do attitude adds value to the team, and my skills can be challenged and honed. I have spent time developing versatility across several different work places. I learn quickly and compliment the dynamic in work teams.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
BlueFit Community Swimming Pool
Palmwoods, Qld
11.2023 - 06.2025
- Engage in regular conversation and customer interaction
- Attend and resolve inquiries over the phone as well as in person.
- Maintain accurate records of customer interactions and transactions.
- Service, clean and restock all areas of the premises.
- Perform chemical tests, temperature checks, and general maintenance of the pool to ensure proper balance of pH levels and comfortable swimming conditions.
- Take and fulfill orders for lollies, fridge drinks, ice creams, and coffee in the kiosk.
Co-Owner
Hunchy Hunny
Hunchy, Qld
01.2023 - Current
- Cleaning, sterilising, filling, and labeling honey jars.
- Participating in local markets; setting up, making sales and keeping records, engaging with community.
- Marketing reels and content for social media to promote the brand to raise our profile.
- Building relationships with local cafes to stock and sell our product.
Volunteer
Youth group Cafe
Sunshine Coast, QLD
07.2022 - Current
- Manage customer orders and collect payments.
- Prepare and serve food and coffee items to meet customer preferences.
- Communicate orders to the serving volunteers.
- Prep area before opening, and pack down and clean area for close.
Cafe Worker
Grounded
Woombye, QLD
10.2025 - 05.2026
- Prepared and served fresh beverages, coffee and baked goods to customers.
- Served food from chef pass to customer tables.
- Participated in helping the cafe with any jobs to be completed and learned every role in the cafe.
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
- Operated industrial dishwasher to wash glassware and utensils.
- Maintained cleanliness and organisation of the cafe environment.
- Assisted in training new staff on cafe procedures and customer service.
- Managed inventory levels and restocked supplies as needed.
- Operated cash register and processed customer transactions.
- Had responsibility for open and closing procedures.
- Improved and re-wrote cafe processes.
Work Experience
Get Parked
Brisbane , Qld
10.2022 - 02.2025
- Organised store room equipment and signage stock
- Monitored stock levels to facilitate restocking and replenishment of shelves.
- Gathered and organised important paperwork related to compliance, office needs and client documents.
Barista
Sunshine Coast Art and Framing Gallery
Minyama, QLD
11.2024 - 01.2025
- Input orders into point of sale system and handled customer payments.
- Greeted customers and took orders for food and beverage.
- Developed and maintained relationships with regular customers, recognising preferences and anticipating needs.
- Placed orders with suppliers for delivery of products required for daily operations.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean and organised work environment, including cleaning coffee machines, countertops, washing dishes, cleaning floors, and seating areas.
Waitress/Barista Trainee
Lhami
Montville, Qld
11.2023 - 06.2024
- Presented menus to customers and answered their questions regarding items.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained a clean work station by restocking supplies, wiping down counters, washing and drying dishes.
- Assisted with giftware presentation and dusting of shelves.
Business Owner - Amaya Made
Self
Brisbane, Qld
06.2020 - 01.2024
- Created unique pieces and designs based on customer requests and handmade every product exclusively.
- Promoted business on social media platforms to maximise brand identity and generate revenue.
- Conferred with customers to understand needs and finalise purchase orders.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Participated in local markets on a regular basis, and traded online.
Work Experience
Get Sanitised/Park in Pictures
Brisbane, QLD
03.2020 - 10.2020
- Delivered food orders to customer vehicles.
- Set up traffic cones, bollards, and signage for directing traffic control and parking bay allocation.
- Filled and labeled sanitiser bottles, and prepared product to be sold.
- Worked a pop-up retail store managing merchandise, product display and processed transactions.
Education
Sport Coaching And Fitness - Certificate III
TAFE
Mooloolaba, QLD 07.2025 - 12.2025
Skills
- Processing Payments
- Flexible Schedule
- Good Work Ethic
- Friendly, Positive Attitude
- Reliable & Trustworthy
- Organisational Skills
- Relationship Building
- Customer service
Timeline
Cafe Worker
Grounded
10.2025 - 05.2026
Sport Coaching And Fitness - Certificate III
TAFE
07.2025 - 12.2025
Barista
Sunshine Coast Art and Framing Gallery
11.2024 - 01.2025
Customer Service Officer
BlueFit Community Swimming Pool
11.2023 - 06.2025
Waitress/Barista Trainee
Lhami
11.2023 - 06.2024
Co-Owner
Hunchy Hunny
01.2023 - Current
Work Experience
Get Parked
10.2022 - 02.2025
Volunteer
Youth group Cafe
07.2022 - Current
Business Owner - Amaya Made
Self
06.2020 - 01.2024
Work Experience
Get Sanitised/Park in Pictures
03.2020 - 10.2020