Douglas Gitau Karanja
SYDNEY,NSW
Summary
Diligent economics graduate with CPA Part 1 and Part 2 certifications. Proven track record in customer service, data management, and client relations. Able to adapt quickly, work under pressure, and engage effectively with diverse clients to enhance satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Officer
Family Bank Limited
01.2023 - Current
- Resolved customer enquiries and complaints to enhance satisfaction
- Facilitated sales of bank products and processed telephone transactions
- Generate sales leads and support customer satisfaction
- Supported account opening and updated records for accurate customer data
Attachee
Independent Electoral and Boundaries Commission (IEBC)
09.2021 - 12.2021
- Recorded daily cashbook transactions, ensuring accuracy of financial records.
- Processed invoice payments and prepared imprest warrants, supporting accurate accounting.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Data Clerk
Life Skills Promoters
06.2018 - 09.2018
- Executed data entry, cleaning, and verification in management systems to ensure data accuracy and reliability
- Managed data entry into client databases for Life Skills Promoters.
- Organized client records to ensure accurate and accessible information.
- Reviewed documents for completeness and compliance with organizational standards.
Front Office & Customer Service Assistant
Smart Dental Care Center
01.2017 - 08.2017
- Registered clients and provided customer support to address inquiries and resolve issues
- Maintained organized and clean office environment to promote a welcoming atmosphere
- Assisted doctor with dental procedures and patient care to ensure efficient service delivery
Education
CPA (Certified Public Accountant) - Accounting and Finance
KCE COLLEGE
NAIROBI KENYA01-2022
Bachelor of Arts - Economics
Moi University
Eldoret01-2021
KCSE -
Kieni Secondary School
01-2016
KCPE Certificate -
St. James Primary School
01-2012
Skills
- Customer relations and service
- Issue resolution
- Customer negotiation
- Invoicing and payments
- Transaction recording
- Voucher processing
- Reconciliation management
- Information management systems
- Operational efficiency
- Office protocols and procedures
- Time management
- Conflict resolution
Hobbies and Interests
- Socializing
- Computing
- Reading
- Soccer
- Writing
- Mentoring
References
- Jeremiah Rerimoi, Supervisor, Independent Electoral and Boundaries Commission, 0728266630
- Mr. Samuel Kotut, Field Attachment Supervisor, Moi University, 0737206431, kotutsamuel@gmail.com
- Esther Wanja, Oral Health Officer, Smart Dental Care Centre, 0724804450, wanjaesther@gmail.com
- Dan Wambua, Branch Manager, Machakos, Family Bank Limited, 0721850896
Personal Information
- Date of Birth: 10/26/98
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
Timeline
Customer Service Officer
Family Bank Limited
01.2023 - Current
Attachee
Independent Electoral and Boundaries Commission (IEBC)
09.2021 - 12.2021
Data Clerk
Life Skills Promoters
06.2018 - 09.2018
Front Office & Customer Service Assistant
Smart Dental Care Center
01.2017 - 08.2017
CPA (Certified Public Accountant) - Accounting and Finance
KCE COLLEGE
Bachelor of Arts - Economics
Moi University
KCSE -
Kieni Secondary School
KCPE Certificate -
St. James Primary School