Amber Clowes
Canberra,ACT
Summary
Dynamic restaurant manager with a proven track record at Grilld, excelling in team management and customer engagement. Successfully reduced staff turnover through effective leadership and open communication. Skilled in inventory control and complaint resolution, enhancing operational efficiency and guest satisfaction. Committed to fostering a collaborative and high-performing team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Dominos's Pizza
Gungahlin
06.2019 - 11.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Grilld
Gungahlin
11.2021 - 02.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Leader
Grilld
Canberra, ACT
05.2023 - 02.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assistant Restaurant Manager
Grilld
Canberra, ACT
03.2024 - 03.2025
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Analyzed daily sales figures and developed strategies to increase sales.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
Restaurant Manager
Grilld
Canberra, ACT
03.2025 - Current
- .Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Education
Year 12
Gungahlin College
Canberra, ACT07.2023
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Complaint resolution
- Staff scheduling
- Recruitment
- Labor and food cost control
- Purchasing and cost control
Certification
Certificate 3 in hospitality
First aid certified
Timeline
Restaurant Manager
Grilld
03.2025 - Current
Assistant Restaurant Manager
Grilld
03.2024 - 03.2025
Team Leader
Grilld
05.2023 - 02.2024
Team Member
Grilld
11.2021 - 02.2023
Team Member
Dominos's Pizza
06.2019 - 11.2021
Year 12
Gungahlin College