Amber Cox
Inverell
Summary
Professional with extensive experience in customer service and retail operations, adept at assisting customers with product selection and fulfilling special requests. Demonstrated ability to identify sales opportunities through effective communication and product knowledge, contributing to overall store performance. Maintained compliance with health and safety regulations while ensuring a clean and organized work environment. Proven skills in inventory management and cash handling, supporting efficient store operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Retail Assistant
Pets domain
Inverell
01.2025 - Current
- Assisted customers with product selection and purchase decisions.
- Fulfilled special requests from customers for out-of-stock items when available.
- Identified opportunities to increase sales by suggesting additional items to customers.
- Maintained a neat and orderly work area to ensure safety standards were met.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished stock on sales floor according to store guidelines.
- Assisted in unloading shipments from trucks and stocking shelves accordingly.
- Processed returns and exchanges according to company policies and procedures.
- Performed cashier duties such as processing payments and returns.
- Completed price changes on items throughout the store using established procedures.
- Ensured customer satisfaction by providing helpful, courteous service.
- Ensured compliance with health and safety regulations within the workplace.
Host
KFC
Inverell
02.2022 - Current
- Greeted guests upon arrival and provided them with menus.
- Served as point-of-contact for resolving guest complaints or special requests.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Processed payments from customers using a POS system.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Balanced cash drawers at the end of each shift.
Education
Inverell High School
Inverell Skills
- Customer service
- Cash handling
- Inventory management
- Product knowledge
- Point of sale systems
- Visual merchandising
- Stock replenishment
- Health and safety compliance
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Attention to detail
- Reliability and punctuality
- POS system operation
Certification
- Certificate 3 in Retail
References
References available upon request.
Timeline
Junior Retail Assistant
Pets domain
01.2025 - Current
Host
KFC
02.2022 - Current
Inverell High School