Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Curtis

Lynbrook,Australia

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Accomplished at working effectively unsupervised and a quick learner. Skilled in handling large daily loads without sacrificing productivity or quality.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inbound Sales Consultant

Aussie Broadband
Dandenong, VIC
11.2022 - Current
  • Developed relationships with customers by providing excellent customer service.
  • Monitored industry news, developments, and trends related to our products and services.
  • Identifying customer’s needs through questioning techniques, product usage analysis and the application of standard procedures
  • Providing a range of products and services information to customers to enable them to make an informed decision.
  • Meeting the prescribed standards as well as targets and deadlines
  • Outstanding personal organisation and time management skills

Customer Service Consultant

Aussie Broadband
Dandenong, VIC
08.2021 - 11.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assess customer account information to identify issues and develop solutions.
  • Trained new employees on procedures and policies to maximise team performance.

Department Manager

McDonalds
Lyndhurst & Eastlink Southbound, VIC
03.2018 - 08.2021
  • Managed crew during shifts
  • Was a PPM manager (People and Performance Manager)
  • Met monthly targets
  • Handled Cash
  • De-escalated complaints that were raised against the store & crew
  • Encouraged a positive and inclusive atmosphere

Education

Killester College
Springvale, VIC
10-2019

Health And Fitness

OnFit Training

Skills

  • Customer Relationship Building
  • Thrives in working in fast paced environments
  • Quick learner - knowledge & system
  • Relationship Building
  • Brand Awareness
  • Data entry skills
  • Sales
  • Calm and Professional Under pressure

Certification

First Aid Certificate

Fire and Training Certificate

Food Handling Certificate

Cert II & III in Hospitality Kitchen Operations

Cert II & III in Sport and Recreation

Currently completing Cert II & III in Fitness

Timeline

Inbound Sales Consultant

Aussie Broadband
11.2022 - Current

Customer Service Consultant

Aussie Broadband
08.2021 - 11.2022

Department Manager

McDonalds
03.2018 - 08.2021

Killester College

Health And Fitness

OnFit Training

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Amber Curtis