Amber De Luca
Summary
I am a friendly, positive and outgoing person who loves fulfilling customer expectations. I pride myself on being able to work cooperatively in any team environment while completing tasks and helping others when needed. I am constantly looking for ways to improve my skills and service and help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Retail Worker
ONLY
07.2023 - 12.2023
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
- Collaborated with team members to execute store promotions and sales events, driving revenue growth.
Retail and Warehouse Worker
BLUE BUNGALOW
03.2022 - 08.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Hospitality Worker
REBEL DONUTS
06.2021 - 02.2023
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Receptionist
QUEENSLAND RHEUMATOLOGY SERVICES
08.2022 - 01.2023
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
Volunteer Tutor
BRISBANE STATE HIGH SCHOOL
01.2020 - 07.2020
- I assisted younger students with the Italian language.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Snow Crew
SNOW4KIDS HOLIDAY EVENTS
01.2018 - 01.2020
- Interacted with customers and assisted them as well as handled payments
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Volunteer
VOLUNTEERING BUILDING CAMBODIA
12.2019 - 12.2019
- Volunteered in Cambodia and worked for a company that provides simple and sturdy Khmer-style wooden housing to give shelter and security to Cambodian families in need.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Planted and maintained gardens to provide fresh produce for individuals in need.
Education
Bachelor of Chemical Engineering And Commerce -
THE UNIVERSITY OF QUEENSLAND
Brisbane, QLD2025
Bachelor of Chemical Engineering -
TECHNICAL UNIVERSITY OF DENMARK
Lyngby, Denmark2023
High School Diploma -
BRISBANE STATE HIGH SCHOOL
Brisbane, QLD2020
Skills
- Critical Thinking
- Reliability and punctuality
- Problem-solving abilities
- Effective communication
Languages
Italian
Hobbies and Interests
- Italian Language - Currently learning Italian
- Netball - Currently involved in a social netball team.
Timeline
Retail Worker
ONLY
07.2023 - 12.2023
Receptionist
QUEENSLAND RHEUMATOLOGY SERVICES
08.2022 - 01.2023
Retail and Warehouse Worker
BLUE BUNGALOW
03.2022 - 08.2023
Hospitality Worker
REBEL DONUTS
06.2021 - 02.2023
Volunteer Tutor
BRISBANE STATE HIGH SCHOOL
01.2020 - 07.2020
Volunteer
VOLUNTEERING BUILDING CAMBODIA
12.2019 - 12.2019
Snow Crew
SNOW4KIDS HOLIDAY EVENTS
01.2018 - 01.2020
Bachelor of Chemical Engineering And Commerce -
THE UNIVERSITY OF QUEENSLAND
Bachelor of Chemical Engineering -
TECHNICAL UNIVERSITY OF DENMARK
High School Diploma -
BRISBANE STATE HIGH SCHOOL
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