Amber Elworthy
Caringbah,NSW
Summary
Versatile and dedicated professional with a proven track record at The Podiatry Centre, excelling in front desk operations and appointment scheduling. Demonstrated ability to enhance patient experience and streamline office efficiency. Skilled in medical terminology and telephone etiquette, with a knack for fostering positive relationships and maintaining confidentiality. Achieved a significant increase in patient satisfaction through meticulous coordination and compassionate service.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
The Podiatry Centre
Miranda, NSW
04.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Cleaning Supervisor
Ezze Keen
Menai, NSW
10.2020 - 03.2022
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
School Cafeteria Worker
Leichhardt Public School
Leichhardt, NSW
02.2016 - 07.2019
- Managed cash handling procedures accurately balancing register drawers daily.
- Maintained positive relationships with students, fostering an enjoyable cafeteria atmosphere during meal times.
- Served as a positive role model for students displaying appropriate behavior while working in a high-pressure environment.
- Helped maintain a safe environment for students with allergies through careful ingredient selection and cross-contamination prevention measures.
Medical Office Assistant
NQ Radiology
Townsville, QLD
06.2013 - 08.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
Retail Sales Associate
Kmart
Sylvania, NSW
05.2010 - 07.2011
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Fast Food Worker
Mcdonalds
Miranda, NSW
09.2004 - 11.2006
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Education
HSC -
Endeavour Sports High School
Caringbah, NSWCertificate II - Retail Management
Tafe
Sydney, NSW10.2021
Certificate II - Community Services
Tafe
Gymea11.2010
Certificate 111 - Medical Terminology Administration
TAFE
Loftus, NSW11.2007
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Timeline
Medical Receptionist
The Podiatry Centre
04.2022 - Current
Cleaning Supervisor
Ezze Keen
10.2020 - 03.2022
School Cafeteria Worker
Leichhardt Public School
02.2016 - 07.2019
Medical Office Assistant
NQ Radiology
06.2013 - 08.2015
Retail Sales Associate
Kmart
05.2010 - 07.2011
Fast Food Worker
Mcdonalds
09.2004 - 11.2006
HSC -
Endeavour Sports High School
Certificate II - Retail Management
Tafe
Certificate II - Community Services
Tafe
Certificate 111 - Medical Terminology Administration
TAFE