Amber Jacobs
Sarina,Queensland
Summary
Reliable and success driven individual
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Connor
10.2024 - 12.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Kitchen Hand
United Petroleum
01.2025 - 04.2025
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
- Followed recipes and chef instructions to prepare food correctly.
- Transported food items from storage areas to kitchen for prepping.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed strong time management skills, effectively prioritizing tasks to ensure completion within allocated timeframes.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
- Ensured kitchen cleanliness and hygiene standards were maintained, significantly reducing cross-contamination risks.
Unarmed Security Officer
Weiser Security
02.2024 - 09.2024
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Provided exceptional customer service to clients, addressing concerns and providing appropriate solutions.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
Unarmed Security Officer
Global Security Solutions
08.2022 - 01.2024
- Consistently maintained compliance with all site-specific guidelines, regulations, policies, procedures while carrying out duties as an Unarmed Security Officer.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
- Ensured secure access to facilities by verifying identification and implementing visitor protocols.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Managed crowd control at large-scale events, effectively preventing any security breaches or incidents while maintaining a positive atmosphere for attendees.
- Collaborated closely with other departments within the organization to ensure seamless implementation of security initiatives across various functions.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Monitored CCTV cameras and alarm systems for security breaches.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Case Manager
Chrysler Dodge Jeep Ram
10.2020 - 07.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Associate of Science - Forensic Science
Florida SouthWestern State College
Fort Myers, Florida05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Retail sales
- Store opening and closing
- Flexible schedule
- Money handling
- Cash register operation
- Relationship building
- Professional appearance
- Stocking and receiving
- Phone etiquette
- POS system operations
- Stock replenishment
- Sales goals attainment
- Product merchandising
- Fitting room maintenance
- Sales trends
- Fashion sense
- Product promotions
- Positive attitude
- Kitchen cleaning and maintenance
- Food preparation
- Dishwashing
- Equipment cleaning
- Punctual and reliable
- Dishwashing expertise
- Cleaning and sanitation
- Kitchen organization
- Cleaning proficiency
- Workplace health and safety
- Cooking
- Chopping vegetables
- Stock management
- Sanitation and sterilization procedures
- Trash removal and recycling
- Food quality standards
- Kitchen operations
- Food storage
- Trash removal
- Food presentation
- Workstation setup
- Safe chemical handling
- Traffic control
- Security equipment operation
- Situational awareness
- Patrol techniques
- Emergency response coordination
- Perimeter security
- Facility security
- Self-defense tactics
- Evidence storage
- Fire prevention
- Crowd control
- Access control management
- Emergency response
- First aid administration
- Alarm monitoring
- Parking enforcement
- Public safety protocols
- Stress tolerance
- Physical fitness
- CCTV monitoring
- Report preparation
- Building patrol
- Premises patrol
- Security inspection
- Adaptable and flexible
- Reliable and responsible
- Data entry
- Punctuality
- Attentive and observant
- Access systems and patrol
- Visitor screening
- Theft prevention
- Patrolling
- Schedule coordination
- Team leadership
- Case management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Email and telephone etiquette
- Client advocacy
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Records management
- Data entry and analysis
- Emotional awareness
- MS office
- Quality assurance controls
- Utilization review
- Utilization management
- Group therapy
- HIPAA compliance
- RSA
- RSG
Certification
- Licensed RSA
- Licensed RSG
Timeline
Kitchen Hand
United Petroleum
01.2025 - 04.2025
Retail Sales Associate
Connor
10.2024 - 12.2025
Unarmed Security Officer
Weiser Security
02.2024 - 09.2024
Unarmed Security Officer
Global Security Solutions
08.2022 - 01.2024
Case Manager
Chrysler Dodge Jeep Ram
10.2020 - 07.2022
Associate of Science - Forensic Science
Florida SouthWestern State College
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