Poleen Banno
Middleton Grange,NSW
Summary
I am a motivated and enthusiastic 21-year-old, I'm currently looking to obtain employment in a customer facing role because i believe I can excel in this environment. Due to my previous experience in customer service, I believe I can work well within a team to achieve goals and provide customers with the best experience. I am available to start immediately.I believe I can solve problems with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Forever New Clothing
08.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Greeted customers and provided outstanding customer service.
Phone Shop Customer Service
TeleChoice
06.2022 - 12.2023
- Skilled at working independently and collaboratively in a team environment, self-motivated
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
Warehouse Packing
Flowers Packing
02.2021 - 06.2021
- Skilled at working independently and collaboratively in a team environment, self-motivated
- Maintained a clean and organized work area, contributing to an efficient and safe working environment.
Customer Service
Valley Kebab
01.2018 - 06.2021
- Taking orders, money handling abilities.
- Greeted customers and provided outstanding customer service.
- Provided exceptional customer service, addressing client concerns promptly and thoroughly.
Education
Year 12 HSC -
Miller Technology High School
Certificate III -
Wetherill Park College
Wetherill Park, NSWFoundation Study Nursing -
Western Sydney University
Nirimba, NSWDiploma Of Beauty Therapy - Beauty Therapy
Bankstown College
Bankstown, NSW11.2024
Skills
- Ability to work independently or in a team
- Honest
- Multitask
- Safety Conscious
- Experience, Taking orders
- Transportation Solution Development
- Microsoft PowerPoint
- Customer Service
- Money Handling Abilities
- Problem-Solving Ability
- Retail Sales Customer Service
- Fast paced operations and following health and safety guidelines
- Working within team to achieve
- Housekeeping around eating areas and workplace
- Stock Replenishment
- Cash handling
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Answered client queries and complaints to provide strong customer service
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Understanding Customer Needs
- Empathy Display
- Complaint Handling
Languages
Arabic
Native or Bilingual
Assyrian
Native or Bilingual
English
Full Professional
Timeline
Retail Sales Associate
Forever New Clothing
08.2024 - Current
Phone Shop Customer Service
TeleChoice
06.2022 - 12.2023
Warehouse Packing
Flowers Packing
02.2021 - 06.2021
Customer Service
Valley Kebab
01.2018 - 06.2021
Year 12 HSC -
Miller Technology High School
Certificate III -
Wetherill Park College
Foundation Study Nursing -
Western Sydney University
Diploma Of Beauty Therapy - Beauty Therapy
Bankstown College