Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Amber Lee

Geraldton,WA

Summary

Adaptable, with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader Youth Outreach

Geraldton StreetWorks Aboriginal Corporation
, WA
12.2024 - Current
  • Conducted regular performance reviews to assess individual team member progress.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Assigned projects and distributed tasks to team members as per area of expertise.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Maintained open lines of communication with senior management, reporting team progress and challenges.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.

Support Worker

Julyardi Aboriginal Corporation
South Hedland , Western Australia
11.2022 - 03.2023
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Provided emotional and practical support to vulnerable adults.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Supported clients to access education, training or employment opportunities.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
  • Provided emotional support and companionship to enhance clients' well-being.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Evaluated and addressed individual client needs and concerns.
  • Acted as role model for clients by exhibiting positive behaviors.

Door Screener

Derbarl Yerrigan Aboriginal Health Services East Perth
Perth, Western Australia
05.2022 - 08.2022
  • Instructed new staff members on proper protocol for conducting door screenings according to company policy.
  • Ensured that all visitors were aware of, and complied with, all applicable rules and regulations regarding their stay in the facility.
  • Responded quickly and appropriately to any suspicious activity or potential threats detected during screening operations.
  • Maintained records of all visitor entries and exits as well as any incident reports or other relevant information related to door screening activities.
  • Responded promptly to emergency situations according to established protocol.
  • Monitored and controlled the access of visitors to the building by performing identity verification checks.
  • Provided assistance to guests and visitors in a polite, professional manner while ensuring their safety at all times.
  • Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.

Membership Sales Representative

Costco
Perth, Western Australia
11.2021 - 01.2022
  • Maintained accurate records of customer information and interactions.
  • Generated reports on membership sales performance for management review.
  • Provided excellent customer service to ensure satisfaction with membership services.
  • Analyzed customer feedback to identify areas of improvement in member experience.
  • Processed payments for membership dues using credit card machines or online systems.
  • Resolved inquiries or complaints from current or prospective members in a timely manner.
  • Resolved any customer complaints quickly and efficiently.
  • Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.

Employment Consultant

Real Futures
Carnarvon, Western Australia
07.2019 - 07.2020
  • Developed strategies to identify and recruit qualified job seekers for client companies.
  • Created detailed reports tracking client progress from initial contact through placement or closure.
  • Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
  • Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
  • Identified training resources available within the community that could benefit unemployed individuals seeking employment.
  • Provided career counseling services, including resume writing assistance and interview preparation guidance.

Education

High School Diploma -

Carnarvon Senior High School
Carnarvon, WA
11-2011

Skills

  • Performance management
  • Effective communication
  • Team coaching
  • Task delegation
  • Customer engagement
  • Problem solving
  • Employee motivation
  • Goal setting
  • Client communication
  • Verbal and written communication
  • Team building
  • Problem-solving

Certification

  • High school Graduation Certificate
  • Certificate of Completion - Aboriginal and Torres Strait Islander Mental Health First Aid Course
  • Cert III in Community Services Statement of Attainment Provide First Aid
  • Working with Children's check
  • Driver License C-Class
  • Folk lift Ticket

References

References available upon request.

Timeline

Team Leader Youth Outreach

Geraldton StreetWorks Aboriginal Corporation
12.2024 - Current

Support Worker

Julyardi Aboriginal Corporation
11.2022 - 03.2023

Door Screener

Derbarl Yerrigan Aboriginal Health Services East Perth
05.2022 - 08.2022

Membership Sales Representative

Costco
11.2021 - 01.2022

Employment Consultant

Real Futures
07.2019 - 07.2020

High School Diploma -

Carnarvon Senior High School
Amber Lee