Amber Lee
Geraldton,WA
Summary
Adaptable, with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Youth Outreach
Geraldton StreetWorks Aboriginal Corporation
, WA
12.2024 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Support Worker
Julyardi Aboriginal Corporation
South Hedland , Western Australia
11.2022 - 03.2023
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Monitored client wellbeing and reported any changes or concerns to relevant staff members.
- Provided emotional and practical support to vulnerable adults.
- Actively encouraged service users to make decisions about their own lives where appropriate.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Supported clients to access education, training or employment opportunities.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Provided emotional support and companionship to enhance clients' well-being.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
Door Screener
Derbarl Yerrigan Aboriginal Health Services East Perth
Perth, Western Australia
05.2022 - 08.2022
- Instructed new staff members on proper protocol for conducting door screenings according to company policy.
- Ensured that all visitors were aware of, and complied with, all applicable rules and regulations regarding their stay in the facility.
- Responded quickly and appropriately to any suspicious activity or potential threats detected during screening operations.
- Maintained records of all visitor entries and exits as well as any incident reports or other relevant information related to door screening activities.
- Responded promptly to emergency situations according to established protocol.
- Monitored and controlled the access of visitors to the building by performing identity verification checks.
- Provided assistance to guests and visitors in a polite, professional manner while ensuring their safety at all times.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
Membership Sales Representative
Costco
Perth, Western Australia
11.2021 - 01.2022
- Maintained accurate records of customer information and interactions.
- Generated reports on membership sales performance for management review.
- Provided excellent customer service to ensure satisfaction with membership services.
- Analyzed customer feedback to identify areas of improvement in member experience.
- Processed payments for membership dues using credit card machines or online systems.
- Resolved inquiries or complaints from current or prospective members in a timely manner.
- Resolved any customer complaints quickly and efficiently.
- Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Employment Consultant
Real Futures
Carnarvon, Western Australia
07.2019 - 07.2020
- Developed strategies to identify and recruit qualified job seekers for client companies.
- Created detailed reports tracking client progress from initial contact through placement or closure.
- Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
- Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
- Identified training resources available within the community that could benefit unemployed individuals seeking employment.
- Provided career counseling services, including resume writing assistance and interview preparation guidance.
Education
High School Diploma -
Carnarvon Senior High School
Carnarvon, WA11-2011
Skills
- Performance management
- Effective communication
- Team coaching
- Task delegation
- Customer engagement
- Problem solving
- Employee motivation
- Goal setting
- Client communication
- Verbal and written communication
- Team building
- Problem-solving
Certification
- High school Graduation Certificate
- Certificate of Completion - Aboriginal and Torres Strait Islander Mental Health First Aid Course
- Cert III in Community Services Statement of Attainment Provide First Aid
- Working with Children's check
- Driver License C-Class
- Folk lift Ticket
References
References available upon request.
Timeline
Team Leader Youth Outreach
Geraldton StreetWorks Aboriginal Corporation
12.2024 - Current
Support Worker
Julyardi Aboriginal Corporation
11.2022 - 03.2023
Door Screener
Derbarl Yerrigan Aboriginal Health Services East Perth
05.2022 - 08.2022
Membership Sales Representative
Costco
11.2021 - 01.2022
Employment Consultant
Real Futures
07.2019 - 07.2020
High School Diploma -
Carnarvon Senior High School
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