Adaptable, with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader Youth Outreach
Geraldton StreetWorks Aboriginal Corporation
, WA
12.2024 - Current
Conducted regular performance reviews to assess individual team member progress.
Monitored daily workflow to ensure adherence to established policies and procedures.
Provided coaching and feedback on employee performance, encouraging professional development.
Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
Participated in regular meetings with senior leadership to provide updates on team progress.
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Assigned projects and distributed tasks to team members as per area of expertise.
Offered training and support to keep team members motivated and working toward objectives.
Maintained open lines of communication with senior management, reporting team progress and challenges.
Created plans to propose solutions to problems related to efficiency, costs or profits.
Support Worker
Julyardi Aboriginal Corporation
South Hedland , Western Australia
11.2022 - 03.2023
Developed positive relationships with service users and maintained professional boundaries at all times.
Monitored client wellbeing and reported any changes or concerns to relevant staff members.
Provided emotional and practical support to vulnerable adults.
Actively encouraged service users to make decisions about their own lives where appropriate.
Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
Supported clients to access education, training or employment opportunities.
Accompanied clients to medical appointments and assisted them with their daily needs.
Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Provided emotional support and companionship to enhance clients' well-being.
Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
Evaluated and addressed individual client needs and concerns.
Acted as role model for clients by exhibiting positive behaviors.
Door Screener
Derbarl Yerrigan Aboriginal Health Services East Perth
Perth, Western Australia
05.2022 - 08.2022
Instructed new staff members on proper protocol for conducting door screenings according to company policy.
Ensured that all visitors were aware of, and complied with, all applicable rules and regulations regarding their stay in the facility.
Responded quickly and appropriately to any suspicious activity or potential threats detected during screening operations.
Maintained records of all visitor entries and exits as well as any incident reports or other relevant information related to door screening activities.
Responded promptly to emergency situations according to established protocol.
Monitored and controlled the access of visitors to the building by performing identity verification checks.
Provided assistance to guests and visitors in a polite, professional manner while ensuring their safety at all times.
Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
Membership Sales Representative
Costco
Perth, Western Australia
11.2021 - 01.2022
Maintained accurate records of customer information and interactions.
Generated reports on membership sales performance for management review.
Provided excellent customer service to ensure satisfaction with membership services.
Analyzed customer feedback to identify areas of improvement in member experience.
Processed payments for membership dues using credit card machines or online systems.
Resolved inquiries or complaints from current or prospective members in a timely manner.
Resolved any customer complaints quickly and efficiently.
Completed membership paperwork and captured transactional information to motivate ongoing participation of new member.
Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Employment Consultant
Real Futures
Carnarvon, Western Australia
07.2019 - 07.2020
Developed strategies to identify and recruit qualified job seekers for client companies.
Created detailed reports tracking client progress from initial contact through placement or closure.
Conducted individualized assessments of job seeker's skills, interests and needs to determine suitable job placement opportunities.
Managed a caseload of approximately 25 clients per month providing ongoing support throughout the job search process.
Identified training resources available within the community that could benefit unemployed individuals seeking employment.
Provided career counseling services, including resume writing assistance and interview preparation guidance.
Education
High School Diploma -
Carnarvon Senior High School
Carnarvon, WA
11-2011
Skills
Performance management
Effective communication
Team coaching
Task delegation
Customer engagement
Problem solving
Employee motivation
Goal setting
Client communication
Verbal and written communication
Team building
Problem-solving
Certification
High school Graduation Certificate
Certificate of Completion - Aboriginal and Torres Strait Islander Mental Health First Aid Course
Cert III in Community Services Statement of Attainment Provide First Aid
Working with Children's check
Driver License C-Class
Folk lift Ticket
References
References available upon request.
Timeline
Team Leader Youth Outreach
Geraldton StreetWorks Aboriginal Corporation
12.2024 - Current
Support Worker
Julyardi Aboriginal Corporation
11.2022 - 03.2023
Door Screener
Derbarl Yerrigan Aboriginal Health Services East Perth
General Medical Practitioner Non VR at Geraldton Regional Aboriginal Medical ServiceGeneral Medical Practitioner Non VR at Geraldton Regional Aboriginal Medical Service