Amber Pain
Rochester ,Vic
Summary
Motivated retail sales Owner/operator with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
24
24
years of professional experience
Work History
Owner/Operator
Rochester Sportspower
Rochester, VIC
05.2011 - Current
- Managed day-to-day business operations.
- Spoke professionally with customers and sales representatives regarding sales, complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Managed social media updates through Facebook and Instagram
- Organise sponsorship within sporting clubs and planning information nights for equipment
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
- Provided outstanding coaching to employees to boost productivity.
- Put together realistic budgets based upon costs and fees for successfully operating business.
Sales Assistant
Treasurer House Jewellers
Rochester, VIC
07.2000 - 04.2013
- Assisted customers with prompt and polite support in-person and via telephone.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Completed orders and organized product deliveries to meet customer timetables.
- Coached new sales staff
- Worked independently without supervision.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Carried out day-day-day duties accurately and efficiently.
- Opened and Closed the store
Education
Performing Allied Health Tasks And Disability -
Hammond Institute
Melbourne, VIC02.2022
Bachelor Of Nursing -
Latrobe University
Bendigo, VIC12.1998
VCE -
Rochester Secondary College
Rochester 12.1997
Skills
- Computer Skills MYOB retail manger, Account right & Payroller
- Account Reconciliation
- Sales and Ordering
- Shop displays & merchandising
- Marketing and Advertising
- Approachable and Outgoing
- Retail Management
- Staff Training
- Staff Recruiting
- Multitasking Abilities
- Dependable and Responsible
Referees
Casey James - 0418 190 877
Rachael Major - 0409 862 380
Timeline
Owner/Operator
Rochester Sportspower
05.2011 - Current
Sales Assistant
Treasurer House Jewellers
07.2000 - 04.2013
Performing Allied Health Tasks And Disability -
Hammond Institute
Bachelor Of Nursing -
Latrobe University
VCE -
Rochester Secondary College