Amber Robbins
Karratha
Summary
Friendly and approachable with creative flair and passion for all things hair. Developed skills in customer service and creative problem-solving in fast-paced salon environment. Capable of adapting to new roles and responsibilities with focus on client satisfaction and teamwork. Looking to transition into new field where these transferable skills can be utilized effectively.
Overview
6
6
years of professional experience
Work History
Salon Owner/Operator
Amber Robbins Hair
01.2023 - 01.2025
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Efficient in booking clients and rescheduling using timely methods or shortcuts.
- Familiar with using Xero accounting software.
Salon Manager
Cut To The Chase Salon
10.2018 - 01.2023
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
Education
Cert III Hairdressing - Hairdresser
Taylor Weir Hairdressing Collage
Northbridge, WA06.2020
Skills
- Team player
- Reliable team member
- Appointment scheduling
- Customer service management
- Decision-making
- Specialist in blondes
- All colour services
- Men's & Ladies cutting services
Timeline
Salon Owner/Operator
Amber Robbins Hair
01.2023 - 01.2025
Salon Manager
Cut To The Chase Salon
10.2018 - 01.2023
Cert III Hairdressing - Hairdresser
Taylor Weir Hairdressing Collage
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