JI NA
Adelaide,Australia
Summary
Shop Owner-specialised Retail Entrepreneur with proven success in growing a high-performing fashion retail business. Using previous experience in front- and back-of-house retail management for smooth-running, progressive, profitable company processes. A compassionate and dedicated professional with several years of experience in providing hands-on, customer-focused services in the beauty industry. Looking to leverage my strong interpersonal skills, empathy, and attention to detail to support individuals with disabilities as a Support Worker. Passionate about improving the well-being of others and contributing to an inclusive, empowering environment.
Overview
10
10
years of professional experience
Work History
Salon Owner/Operator
Self Employed-GlamlashNbeautybyJi
Christies Beach SA
11.2020 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
Store Owner
Self Employed
Adelaide, SA, Australia
09.2017 - 12.2022
- Maintained store stock levels, assessing demand and ensuring effective ordering processes to maximise profits
- Monitored market trends, developing new product ranges to meet demand
- Handled day-to-day business operations from, opening store, banking, ordering stock, handling customer complaints & ensuring for a smooth running operation
Retail Manager
Rosa Kim (Daisy Scarf)
Adelaide, SA, Australia
11.2014 - 08.2017
- Consistently hit KPI targets by providing motivational training, leading by example and incentivising results
- Managed staff schedules and budgets for continued productive and profitable company running
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Improved sales through consistent hard work and dedication to the brand
Education
Certificate III - Individual Support Ageing, Home & Community
Wade Vocational Training
SA07.2020
Skills
- Outstanding communication
- Sales techniques
- Attention to detail
- Retail management
- Well organised
- First Aid - Provide Cardiopulmonary Resuscitation qualified
- Customer care
- Self-motivated
- Communication skills
- Team player
- Fluent in Korean
Professional Care Skills
- Skilled in providing basic care to clients
- Ability to work with an ethnically diverse population
- Able to work independently and in teams
- Maintain confidentiality in line with local authority policy and procedures
- Open - minded, have personal integrity & honesty
- Willing to learn in academic and practical environments
Referees
• Individual Support Trainer – Wade Vocational Training
Lee-Anne Barnett0403 557 226
• Owner Daisy Scarf
Rosa Kim0423 275 749
• State Manager SA / WA SCR Group
Chris Higgins0448 545 017
Languages
Korean
Native or Bilingual
Timeline
Salon Owner/Operator
Self Employed-GlamlashNbeautybyJi
11.2020 - Current
Store Owner
Self Employed
09.2017 - 12.2022
Retail Manager
Rosa Kim (Daisy Scarf)
11.2014 - 08.2017
Certificate III - Individual Support Ageing, Home & Community
Wade Vocational Training