Summary
Overview
Work History
Skills
References
Timeline
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Amber Stewart

Kirwan,QLD

Summary

A passionate team player seeking a new and challenging position where expertise in cash handling and friendly customer service will be utilized to contribute to the overall function and effectiveness of the business. Energetic and enthusiastic with strong ability to multitask efficiently in fast-paced environments. Customer focused with a passion for delivering high-quality service with attention to detail.

Overview

6
6
years of professional experience

Work History

Delicatessen Assistant

Coles
05.2020 - 11.2022
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Calculated total items needed to assemble party trays and placed orders for inventory.
  • Maintained clean, trash-free workspaces to maximise productivity and safety.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimise freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Trained new staff on all processes required to operate a large scale deli.
  • Perform all Close-Down procedures at the end of trade.

Sorter / Packer

Barama Investments
06.2021 - 10.2021
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Utilised sorting systems to sort items fast and accurately.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Followed safety procedures and used protective gear to prevent injury and maintain safe working environment.
  • Followed company policies and procedures to produce consistent work results.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Sorted and clearly marked products with indicators for grade or acceptance-rejection status.
  • Followed standard operating procedures for inspections and tests.
  • Trained other workers in inspection and testing procedures.

Online Team Member

Coles
02.2021 - 08.2021
  • Navigating computer programs to open / close orders, print invoices and fulfill checklists.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained up-to-date knowledge of product and service changes.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Replenishing stock to maintain adequate levels following the first in first out principle.
  • Perform all Close-Down procedures at the end of trade.

Childcare Assistant

Bluebird Early Learning Centre
05.2017 - 11.2017
  • Supervised free play and other activities to keep children safe.
  • Sanitised dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Helped with creation of age-appropriate activities to keep children positively engaged.
  • Established positive relationships with parent to collaboratively promote child's wellbeing.
  • Assisted with meal preparation and feeding to meet children's dietary needs.
  • Applied positive behaviour management techniques to enhance social interactions and emotional development.
  • Maintained daily records of children's individual activities, behaviours, meals, and naps.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Complete required assessment paperwork to log activities and reports and submit to Trainer for competency.

Skills

  • Customer service excellence
  • Safe Food Handling
  • Cash handling proficiency
  • Equipment Safety
  • Equipment Use
  • Proper Food Handling
  • Inventory Rotation
  • Interpersonal skills
  • Inventory management
  • Food safety knowledge
  • Adaptability and flexibility
  • Multitasking capabilities
  • Computer literacy
  • Organisational skills
  • Time management abilities
  • Conflict resolution

References

Professional references on request.

Timeline

Sorter / Packer

Barama Investments
06.2021 - 10.2021

Online Team Member

Coles
02.2021 - 08.2021

Delicatessen Assistant

Coles
05.2020 - 11.2022

Childcare Assistant

Bluebird Early Learning Centre
05.2017 - 11.2017

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Amber Stewart