Amber Vella
Mackay,QLD
Summary
Experienced medical receptionist with over three years of experience in providing excellent administrative and clerical support. Skilled in maintaining schedules, making appointments, taking messages, and treating patients with care and respect. I'm extremely eager to join a new clinic where I can utilise my skills to help others, working as a positive team member to achieve success.
Overview
2025
2025
years of professional experience
Work History
Medical Receptionist
Mount Pleasant Medical and Dental Centre
04.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to medical office policies.
- Answered phone calls and messages for a seven doctor medical facility, scheduling appointments, and handling patient inquiries.
Medical Receptionist
Jones Radiology
01.2022
- Provided clerical support to clinicians, including filing,copying, and preparing documents for patients visits
- Answered incoming calls, addressing inquiries and directing calls to the appropriate departments
- Maintained a well-stocked reception area, ensuring patients were comfortable throughout their visits
- Verified patient insurance eligibility and benefits in order to maximise reimbursement
Early Childhood Educator
Little Learners
- Assisted students with caring for personal hygiene requirements
- Maintained daily records of individual activities, behaviours, meals and naps
- Organised and led activities to promote physical, mental and social development
Education
High School Diploma -
Mornington Secondary College
Mornington, VIC2021
Skills
Communication Skills
Critical thinking and problem solving
Ability to work under pressure
Effective time management
Ability to work in a team
Time management
Computer Skills
Patient Care
Record Keeping requirements
ID verification
Payment processing
Courses
Certificate III in Early Childhood Education and Care (2021)
Responding to abuse and neglect training (2021)
Trained to HLTAID004
Working with Children Check SA (2020)
HLTAID009 - Provide Cardiopulmonary resuscitation (2022)
Timeline
Medical Receptionist
Mount Pleasant Medical and Dental Centre
04.2024 - Current
Medical Receptionist
Jones Radiology
01.2022
Early Childhood Educator
Little Learners
High School Diploma -
Mornington Secondary College
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