Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ambika Joshi

Summary

Dynamic professional with a proven track record at Catholic Healthcare Holy Spirit Aged Care, excelling in fast-paced environments. Demonstrates strong problem-solving abilities and exceptional communication skills. Expert in food safety standards and adept at enhancing customer satisfaction. Collaborated effectively in teams to exceed service goals, showcasing flexibility, empathy, and a commitment to excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Catering Assistant

Catholic Healthcare Holy Spirit Aged Care
Croydon, NSW
09.2023 - Current

-Prepare and serve meals according to dietary needs and portion sizes.

-Assist with meal planning for special diets.
-Knowledge of food safety standards

- Maintain kitchen cleanliness and sanitation.
- Ensure compliance with food safety regulations.
- Manage inventory and stock rotation.
- Collaborate with team for efficient meal service.
- Provide friendly service and address resident needs.

- Attend staff meetings for skill enhancement.

Customer Service Representative

Simrik Air
Kathmandu, Nepal
02.2022 - 07.2023

- Respond promptly to customer inquiries via phone, email, or in-person interactions.

- Handle and resolve customer complaints and issues effectively and courteously.
- Process orders, returns, and exchanges accurately and efficiently.
- Collaborate with other departments to escalate complex issues and ensure timely resolution.

- Identify opportunities to upsell or cross-sell products or services to
customers.
- Stay up-to-date on industry trends to provide informed assistance to customers.

Education

Master of Professional Accounting -

Western Sydney University
Sydney, NSW
11.2025

BBA - Accounting And Finance

Apex College
Kathmandu, Nepal
08.2022

Skills

  • Personal Care Assistance
  • Strong communication and interpersonal abilities
  • Ability to work in a fast-paced environment
  • Documentation & Record-Keeping
  • Empathy & Compassion
  • Knowledge of food safety standards
  • Flexibility and adaptability
  • Strong problem-solving and conflict resolution abilities
  • Teamwork
  • Time management

Certification

Certificate III in Individual support (Aging and Disability)

First Aid & CPR Certified

NDIS Certificate
Food Safety and Handling (Issuing Authority NSW)

Responsible Service Alcohol (RSA NSW)

Timeline

Catering Assistant

Catholic Healthcare Holy Spirit Aged Care
09.2023 - Current

Customer Service Representative

Simrik Air
02.2022 - 07.2023

Master of Professional Accounting -

Western Sydney University

BBA - Accounting And Finance

Apex College
Ambika Joshi