Summary
Overview
Work History
Education
Skills
Timeline
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Amelia Borgman

Newcastle,NSW

Summary

Detail-oriented, organised and meticulous employee. Works at fast pace to meet tight deadlines. Hardworking and passionate job seeker eager to secure entry-level engineering position. Excited to be a part of a team and ready to achieve company goals.

Overview

6
6
years of professional experience

Work History

Kitchen Hand

Mama P
02.2023 - Current
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces in a sanitary efficient manner.
  • Labeled and stored all food items correctly and checked expiration dates routinely
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Unloaded weekly food deliveries and stored items in proper locations for easy access.
  • Maintained high personal grooming standards and uniform presentation.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Waitress/Bartender

Mumm's On The Myall
01.2022 - 05.2023
  • Greeted new customers, discussed specials, and took drink and food orders for an average of 70 customers per shift.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Responsibly mixed and served alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Managed staff members to ensure efficient high-quality service and cleanliness throughout shift.

Customer Service Representative/Delivery Driver

Dominos
01.2018 - 10.2022
  • Kept strict time regiment to ensure high quality pizza delivery.
  • Successfully used 2-3 different computer systems for order completion and delivery.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Bachelor of Chemical Engineering /Bachelor of Science -

Newcastle University
Newcastle, NSW
12.2026

High School Diploma -

Arndell Anglican College
Oakville, NSW
12.2021

Skills

  • Order Management
  • Specials Promotion and Upselling
  • Courteous Phone Demeanor
  • Staff Coordination
  • Accuracy and Efficiency
  • Transactions and Cash Handling
  • Policy and Procedure Adherence
  • Conflict resolution

Timeline

Kitchen Hand

Mama P
02.2023 - Current

Waitress/Bartender

Mumm's On The Myall
01.2022 - 05.2023

Customer Service Representative/Delivery Driver

Dominos
01.2018 - 10.2022

Bachelor of Chemical Engineering /Bachelor of Science -

Newcastle University

High School Diploma -

Arndell Anglican College

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Amelia Borgman