Amelia Bourke
Bendigo,VIC
Summary
Proven team member at IGA Supermarket, knowledgeable in safe food handling and exceptional customer service, enhancing customer satisfaction. Trained new hires, ensuring seamless team integration and adherence to health standards. Recognized for reliability and effective communication, fostering repeat customer visits. Skilled in equipment safety and sanitation practices, maintaining a pristine work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Deli Team Member
IGA Supermarket
04.2023 - Current
- Assisted in training new hires on proper food handling procedures, equipment use, and customer service etiquette to ensure seamless integration into the team.
- Received positive feedback from customers for excellent communication skills, which led to repeat visits to the deli department specifically seeking assistance from me directly on their future orders.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Veterinary Intern
Eaglehawk Rd Veterinary Clinic
10.2022 - 10.2022
- This placement was for year 10 work experience. I volunteered for a week in a veterinary clinic and participated in organising and preparing equipment and cleaning and sanitising instruments and areas.
- I sat in to observe various surgeries and consults and had the honour of supporting a patient before euthanasia.
- I took charge in cleaning and sanitising kennels and ensuring sick animals were comfortable and cared for while working with the nurses as patients were being prepared for procedures and in recovery.
- It was an amazing experience that reinforced my desire to work in this field.
Education
High School Diploma -
Bendigo Senior Secondary College
Bendigo, VIC11.2024
Skills
- Effective Communication and interpersonal skills
- Adaptability and Decision-Making
- Team Collaboration
- Team Leadership
- Animal Care
- Cleanliness and Sanitation Practices
- Product rotation understanding
- Organisation and Equipment safety
- Safe Food Handling and Knowledge
- Weights and Measurements
- I am learning AUSLAN
Additional Information
I have grown up surrounded by animals my entire life and am passionate about caring for all animals and educating people on how they can help or maintain their own pets or wildlife. I love participating in anything that involves animals and our wildlife and am looking to further my experiences and knowledge surrounding the care and conservation of all creatures.
Certification
- Food Handling Certification
- HLTAID011 Provide First Aid (2023)
Timeline
Deli Team Member
IGA Supermarket
04.2023 - Current
Veterinary Intern
Eaglehawk Rd Veterinary Clinic
10.2022 - 10.2022
High School Diploma -
Bendigo Senior Secondary College
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