Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Amelia Caple

Fraser Rise,VIC

Summary

Reliable and detail-oriented professional with over 8 years of experience in customer-facing and coordination-based roles. Familiar with managing bookings, supporting teams, and maintaining clear communication in fast-paced environments. Demonstrates strong multitasking ability, time management, and a proactive mindset. Seeking to transition into a scheduling role where these strengths can contribute to smooth operations and efficient team support.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Traffic Controller

Metro Utility Traffic Services
Melbourne, VIC
02.2021 - Current
  • Maintain logs detailing all activities performed during assigned shifts, including incident reports, work orders completed, and any other relevant information.
  • Manage traffic flow and monitor intersections to ensure the safe passage of vehicles, pedestrians, and cyclists.
  • Provide assistance to motorists who experience difficulty navigating through congested areas.
  • Liaise with supervisors, traffic controllers, and the public to ensure clear and safe operations.
  • Adapt quickly to changing conditions, and support timely site transitions.
  • Maintain awareness, calmness, and professionalism under pressure.

Receptionist

Airoworld
Altona, VIC
03.2016 - 02.2021
  • Handled front desk operations, including customer check-ins, bookings, and phone/email inquiries.
  • Scheduled parties and general sessions using internal systems.
  • Processed payments and maintained accurate records in a busy, family-oriented environment.
  • Built strong communication and multitasking skills in a dynamic customer service setting.

Education

VCAL -

Williamstown High School
Williamstown, VIC
11-2017

Skills

  • Scheduling and coordination
  • Time management and multitasking
  • Communication
  • Customer service and public interaction
  • Team collaboration
  • Adaptability and problem-solving
  • Attention to detail
  • Stress management
  • Regulatory compliance

Certification

  • RIIWHS205E - Control traffic with a stop/slow bat
  • RIIWHS302E - Implement traffic management plan
  • White card - Reg No: 0005536810 01 (Issued 22/07/2020)
  • HLTAID009 - Provide cardiopulmonary resuscitation (Issued 11/05/2024)
  • HLTAID011 - Provide first aid (Issued 11/05/2024)

Accomplishments

  • Traffic Controller of the year 2023

References

References available upon request.

Timeline

Traffic Controller

Metro Utility Traffic Services
02.2021 - Current

Receptionist

Airoworld
03.2016 - 02.2021

VCAL -

Williamstown High School

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Amelia Caple