Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amelia Esen

Colo Vale,NSW

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.

Overview

10
10
years of professional experience

Work History

Community Support Worker

New Horizons Bowral
10.2022 - Current
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
  • Implemented creative problem-solving techniques for resolving conflicts or challenges faced by clients in their daily lives.
  • Organized recreational activities that fostered positive social interactions and improved overall client satisfaction.
  • Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Conducted home visits to assess living conditions and identify potential barriers to client success, recommending modifications as needed for enhanced safety and accessibility.

Office work

Robb Roofing and Consulting
01.2021 - 03.2022
  • Computer and desk operations, Customer service, Communication skills
  • Contributed to a positive work environment by serving as a reliable resource for colleagues seeking assistance or information related to the President''s office.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Promoted a positive working environment within the office through effective communication skills and team-building activities.

Cleaning, Waitressing

Bendooley Estate
01.2021 - 01.2022
  • Customer service, Desk work

Student

Pop In
08.2021 - 12.2021

Customer service

Mitre 10
01.2020 - 01.2021
  • Till/cash handling, Computer work

Customer Service

Central Learning - Tuition
07.2019 - 01.2020
  • Computer/desk operations, Calculating Business packages

Customer service

Gigs/ Performing Arts
01.2015 - 01.2020
  • Confidence/ acknowledgment skills, Cultural knowledge, Engaging the audience, Communication skills

Referee, Waitress

Bernie's Diner/Cafe
01.2017 - 01.2018
  • Till/Cash Handling, Customer Service, Washing dishes/Cleaning, Stock control

Education

Diploma of Community Services - Community Service

TAFE
Online
11.2022

Skills

Behavioral support

Disability Awareness

Transportation Assistance

Individualized support

Family engagement

Mental health knowledge

Community Outreach

Social integration

Data Entry and Reporting

Recreational Activities

Life Skills Training

Self-Advocacy Support

Timeline

Community Support Worker

New Horizons Bowral
10.2022 - Current

Student

Pop In
08.2021 - 12.2021

Office work

Robb Roofing and Consulting
01.2021 - 03.2022

Cleaning, Waitressing

Bendooley Estate
01.2021 - 01.2022

Customer service

Mitre 10
01.2020 - 01.2021

Customer Service

Central Learning - Tuition
07.2019 - 01.2020

Referee, Waitress

Bernie's Diner/Cafe
01.2017 - 01.2018

Customer service

Gigs/ Performing Arts
01.2015 - 01.2020

Diploma of Community Services - Community Service

TAFE

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Amelia Esen