Amelia McCann
Woonona,NSW
Summary
Dedicated Medical Receptionist who works productively with diverse personalities and is experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than five years.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Ochre Medical Practice
08.2022 - Current
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries promptly.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information
- Maintained strict confidentiality of patient information, adhering to policies.
- Answered phone calls and messages for seven physicians in medical facility, scheduling appointments, and handling patient inquiries.
Nursing Student Placement
Western Sydney University - Aged Care Facility
12.2023 - 12.2023
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
Food and Beverage Attendant
Imperial Hotel Clifton
12.2021 - 12.2022
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Waitress
Woonona Pizza Kitchen
01.2019 - 12.2021
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Summer Football Coordinator
Football South Coast
11.2018 - 02.2021
- Ensured smooth daily operations by effectively managing staff scheduling and program logistics.
- Increased parent satisfaction with timely communication regarding program updates and student progress.
Education
Bachelor of Nursing -
Western Sydney University
CampbelltownHigher School Certificate -
St Marys Star of The Sea College
Wollongong12.2021
Skills
- Records Maintenance
- Pre-Hospital Care
- Critical Thinking
- EMR Systems
- Front Desk Operations
- Telephone Etiquette
- CPR Certified
- Medical Communications
- Medical Assistance
- Office Coordination
- Medical Recordkeeping
- Telephonic Triage
Certification
RSA NSW - 2021
Certificate II in Business Services - 2021
Medical Reception and Terminology course completion - 2022
First Aid and CPR Certificate - 12th March 2023
National Police Check - 2023
Working with Children Check - 2023
Timeline
Nursing Student Placement
Western Sydney University - Aged Care Facility
12.2023 - 12.2023
Medical Receptionist
Ochre Medical Practice
08.2022 - Current
Food and Beverage Attendant
Imperial Hotel Clifton
12.2021 - 12.2022
Waitress
Woonona Pizza Kitchen
01.2019 - 12.2021
Summer Football Coordinator
Football South Coast
11.2018 - 02.2021
Bachelor of Nursing -
Western Sydney University
Higher School Certificate -
St Marys Star of The Sea College