Hi, I’m
Amelia Muriwai
Melbourne,Victoria
Summary
Dynamic Assistant Manager at Crocs Derrimut Play-centre with proven expertise in customer service and team leadership. Skilled in cash handling and problem-solving, I excel in enhancing customer satisfaction and training staff. Committed to maintaining high standards and fostering a positive environment, I drive operational efficiency and support team success.
Overview
2
years of professional experience
Work History
Crocs Derrimut Play-centreMelbourne, VIC
Assistant Manager
02.2026 - Current
Job overview
- Trained new employees in product knowledge, customer service protocols, cash handling procedures.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Provided guidance and support to junior staff members during challenging situations.
- Maintained a clean store environment by sweeping floors, dusting shelves, restocking supplies.
- Opened and closed store, managing cash register operations, stocking shelves and maintaining inventory levels.
- Assisted customers with online birthday bookings and processes.
McdonaldsMelbourne, VIC
Crew Member
06.2024 - 02.2026
Job overview
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Handled customer complaints professionally and courteously.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Placed orders into POS systems and handled cash and credit transactions.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Followed health department regulations for handling food products properly.
- Restocked shelves with merchandise throughout the shift.
- Memorised food and drink recipes to prepare orders with speed and accuracy.
- Utilised problem-solving skills when resolving conflicts among team members or customers.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Adhered to company policies and procedures while completing daily tasks.
- Operated kitchen equipment safely according to standard operating procedures.
- Trained new employees regarding company policies and food preparation procedures.
- Processed payments accurately and efficiently using the point-of-sale system.
- Cleared and bussed tables and mopped lobby floors during closing times.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
Education
Victoria UniversityMelbourne, VIC
Certificate III from Beauty
07.2026
Skills
Customer service
Team leadership
Problem-solving
Money handling
Time management
Adaptability and flexibility
Cleaning
Problem-solving
Cash handling
Taking orders
Flexible schedule
Attention to detail
Safe food handling
Inventory restocking
Complex problem solving
Product knowledge
Time management
Dependability
Integrity and honesty
Learning agility
Adaptability
Driven
Equipment maintenance
Timeline
Assistant Manager
Crocs Derrimut Play-centre
02.2026 - Current
Crew Member
Mcdonalds
06.2024 - 02.2026
Victoria University
Certificate III from Beauty