Amelia Smith
Canberra,ACT
Summary
A motivated fourth-year psychology student with RSA and RCG certifications, coupled with a verified Working with Children's Check. Backed by a proven track record in delivering exceptional customer service, underpinned by a genuine and approachable demeanour. Committed to fostering positive and friendly interactions, driven by a genuine passion to excel in every opportunity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Agent
QT Canberra
04.2024 - Current
- Streamlined front desk operations, enhancing efficiency in check-ins and guest interactions.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
- Handled cash and credit transactions with precision, balancing daily reports at the end of each shift.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled guest concerns with professionalism and empathy, resolving issues swiftly to restore satisfaction and enhance loyalty.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
Bartender & Supervisor
Alivio Tourist Park
04.2022 - 04.2024
- Assumed the role of shift supervisor on a multitude of shifts, handling simultaneous customer, team, and business needs while avoiding unnecessary delays or errors during peak activity periods.
- Trained incoming team members to proficiently handle coffee making, complex food and beverage orders for a seamless integration.
- Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Maths Tutor
EzyMath
04.2023 - 02.2024
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting
- Utilised diverse teaching strategies and resources to help students better understand concepts and topics
- Used positive reinforcement, repetition, and review to help students master challenging material and thrive in a supportive and encouraging environment
- Supported students with helpful study habits and exam strategies to help them improve their exam performance
Office Assistant
Smith & Smith Electrical Services
01.2017 - 01.2024
- Coordinated staff job assignments and oversaw invoice processing in SimPRO, ensuring accuracy and efficiency.
- Managed daily data entry and maintained accurate clerical records, including filing, copying, and mail distribution, while providing customer support via email, phone, and in person.
- Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.
Education
Bachelor of Science - Psychology
Australian National University (ANU)
Canberra, ACT11-2025
High School Diploma -
Presbyterian Ladies' College Sydney
Sydney, NSW12-2021
Skills
- Staff Management
- Written and verbal communication
- Resilience
- Professionalism
- Teamwork
- Problem Solving
- Customer Service
- Time Management
- Data Entry
- Coffee Making
- Positive Reinforcement
Accomplishments
- Duke of Edinburgh - Bronze, Silver, Gold
- Volunteering as a Swim Coach
- Registered for the 2025 Canberra Runners Half Marathon
- Grade 6 Piano - Theory and Practical
Languages
English
Certification
RSA
RCG
Working with Children's Check
Timeline
Guest Service Agent
QT Canberra
04.2024 - Current
Maths Tutor
EzyMath
04.2023 - 02.2024
Bartender & Supervisor
Alivio Tourist Park
04.2022 - 04.2024
Office Assistant
Smith & Smith Electrical Services
01.2017 - 01.2024
Bachelor of Science - Psychology
Australian National University (ANU)
High School Diploma -
Presbyterian Ladies' College Sydney
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