Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Amelia Smith

Amelia Smith

Canberra,ACT

Summary

A motivated fourth-year psychology student with RSA and RCG certifications, coupled with a verified Working with Children's Check. Backed by a proven track record in delivering exceptional customer service, underpinned by a genuine and approachable demeanour. Committed to fostering positive and friendly interactions, driven by a genuine passion to excel in every opportunity.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Agent

QT Canberra
04.2024 - Current
  • Streamlined front desk operations, enhancing efficiency in check-ins and guest interactions.
  • Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
  • Handled cash and credit transactions with precision, balancing daily reports at the end of each shift.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
  • Handled guest concerns with professionalism and empathy, resolving issues swiftly to restore satisfaction and enhance loyalty.
  • Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.

Bartender & Supervisor

Alivio Tourist Park
04.2022 - 04.2024
  • Assumed the role of shift supervisor on a multitude of shifts, handling simultaneous customer, team, and business needs while avoiding unnecessary delays or errors during peak activity periods.
  • Trained incoming team members to proficiently handle coffee making, complex food and beverage orders for a seamless integration.
  • Resolved customer complaints in a timely and professional manner, resulting in increased customer satisfaction.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Maths Tutor

EzyMath
04.2023 - 02.2024
  • Monitored student progress and provided timely feedback on performance reports to assist with goal-setting
  • Utilised diverse teaching strategies and resources to help students better understand concepts and topics
  • Used positive reinforcement, repetition, and review to help students master challenging material and thrive in a supportive and encouraging environment
  • Supported students with helpful study habits and exam strategies to help them improve their exam performance

Office Assistant

Smith & Smith Electrical Services
01.2017 - 01.2024
  • Coordinated staff job assignments and oversaw invoice processing in SimPRO, ensuring accuracy and efficiency.
  • Managed daily data entry and maintained accurate clerical records, including filing, copying, and mail distribution, while providing customer support via email, phone, and in person.
  • Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace.

Education

Bachelor of Science - Psychology

Australian National University (ANU)
Canberra, ACT
11-2025

High School Diploma -

Presbyterian Ladies' College Sydney
Sydney, NSW
12-2021

Skills

  • Staff Management
  • Written and verbal communication
  • Resilience
  • Professionalism
  • Teamwork
  • Problem Solving
  • Customer Service
  • Time Management
  • Data Entry
  • Coffee Making
  • Positive Reinforcement

Accomplishments

  • Duke of Edinburgh - Bronze, Silver, Gold
  • Volunteering as a Swim Coach
  • Registered for the 2025 Canberra Runners Half Marathon
  • Grade 6 Piano - Theory and Practical

Languages

English

Certification

RSA

RCG

Working with Children's Check


Timeline

Guest Service Agent

QT Canberra
04.2024 - Current

Maths Tutor

EzyMath
04.2023 - 02.2024

Bartender & Supervisor

Alivio Tourist Park
04.2022 - 04.2024

Office Assistant

Smith & Smith Electrical Services
01.2017 - 01.2024

Bachelor of Science - Psychology

Australian National University (ANU)

High School Diploma -

Presbyterian Ladies' College Sydney
Amelia Smith