AMERA BUK KUETH
Brisbane,Qld
Summary
Results-driven adept at meeting customer needs by applying business knowledge, logistics understanding and persuasive communication skills. History of leading customer service team members to enhance customer satisfaction, reduce issues and grow sales. Looking for a permanent position with room for advancement and the opportunity to contribute to business success.
Overview
13
13
years of professional experience
Work History
Bridal Stylist
Forever Bridal and formal
Stafford, QLD
02.2023 - Current
- Suggested products to brides and upsold bridal packages.
- Assisted bride in picking out perfect dress, and bridal party fashions.
- Provided assistance communicating, typing correspondence or obtaining information.
- Answered store and merchandise questions and led customers to wanted items.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended merchandise to customers based on needs and preferences.
- Computed purchases and received and processed cash or credit payment.
- Recommended, selected and located merchandise based on customer desires.
- Bagged or packaged purchases and wrapped gifts.
EXPERIENCE , Lead Hairstylist
Brisbane, qld
04.2016 - 03.2020
- Established a strong relationship with client based to generate long term business
- Educated customers on product uses and benefits
- Offered wet styling, thermal styling, weaving and chemical relaxer
- Used various hair cutting tools including scissors, trimmers, razors and brushes
- Introduced salon to alternative hair therapies involving natural herbs
- Performed In-home service for elderly clients unable to travel to salon
- Offered clients a catalog showcasing hair style options
- Distributed business cards outside of the salon to generate new business
- Consistently received positive performance reviews from guests
- Educated clients about products and self maintenances for healthy hair
- Sold and promoted hair care products and cosmetics
- Maintained safety, hygienic and sanitary standards while servicing clientele
- Held friendly conversations with clients to generate repeat customers
- Managed side work, including dusting, cleaning, sweeping and restocking product shelves
- Used active listening skills to determine client's needs and followed through in meeting requests
- Determined the best hairstyle with customers based on complexion and face shape.
Hair stylist
Mia's hair salon
Moorooka, Qld
01.2012 - 01.2014
- Established a strong relationship with client based to generate long term business
- Educated customers on product uses and benefits
- Offered wet styling, thermal styling, weaving and chemical relaxer
- Used various hair cutting tools including scissors, trimmers, razors and brushes
- Introduced salon to alternative hair therapies involving natural herbs
- Performed In-home service for elderly clients unable to travel to salon
- Offered clients a catalog showcasing hair style options
- Distributed business cards outside of the salon to generate new business
- Consistently received positive performance reviews from guests
- Educated clients about products and self maintances for healthy hair
- Sold and promoted hair care products and cosmetics
- Maintained safety, hygienic and sanitary standards while servicing clientele
- Held friendly conversations with clients to generate repeat customers
- Managed side work, including dusting, cleaning, sweeping and restocking product shelves
- Used active listening skills to determine client's needs and followed through in meeting requests
- Determined the best hairstyle with customers based on complexion and face shape.
Fashion Consultant
Memrable Moments'
Yeronga, Qld
01.2012 - 11.2012
- Ordered dresses for pride and pride mates
- Arranged costume racks based on need to conduct quick changes during performances
- Created strong network of style advisors throughout store and leveraged network to pair right advisors to new customers based on customer needs
- Offered advice on the style choices of customers, helping them select the best outfits and accessories for work and entertainment activities
- Handled needs of over 10 customers per day with organized strategy and great people skills
- Shared current sales and promotions, accepted payment methods and explained refund and exchange policies to enhance customer experience.
- Managed entire shopping experience for client, putting together outfits and providing personalized style tips.
- Completed outfits and complemented clothing selections with carefully curated accessories.
- Received payments, processed purchases and issued receipts.
- Helped brand awareness by assisting in merchandising and handling display setups.
- Presented available merchandise with attractive displays and pleasing arrangements.
- Performed various administrative duties by checking invoices, preparing special orders and unloading deliveries.
Junior assistant designer, E
Stones
corner, QLd
06.2010 - 12.2011
- Positioned and pinned pattern section onto models form
- Clearly communicated design revisions to all of the fashion team
- Repaired and replaced defective garment parts, including pockets, pocket flags and coat lining
- Let out and took in seams in suits and other garments to improve fit
- Positioned master patterns in clamp of grading device and set device to specified size
- Steamed and ironed fashion items in preparation for professional photo shoots
- Took up and let down hems to shorten or lengthen garment parts
- Fitted and studied based garments on customers and marked areas requiring alterations
- Worked with technical design and product management to ensure design packages were accurate and complete
- Laid out large patterns on floor and cut out materials according to marking
- Implemented creative use of color, fabric and details in new garment designs
- Selected fabrics and trims, created production sketches for development and collaborated with design team to create new concepts
- Monitored industry trends to understand changing consumer desires and technical standards
- Reviewed designs thoroughly to maintain strict quality control standards
- Aligned products with business strategies and guidelines to maintain optimal branding
- Checked product samples for style, fit and quality to identify problems before full-scale production.
Education
Bachelor of Applied Design - Branded Fashion Current
Billy Blue College
Brisbane 08.2016
Associate of applied science -
Australian Institute of applied sciences
01.2013
Advance diploma of fashion design and - technology
Metropolitan South Institute Of TAFE
Some College (No Degree) - Photography
Upskill
Brisbane, QLDSkills
- Outstanding client retention
- Advance communication skills
- Excellent organizational skills
- Excellent leadership skills
- Excellent problem solving skills
- Reliable and punctual
- Self motivated
- Proficient in PC platforms
- Customer consulting
- Conflict resolution
- Client communication
- Brand representation
- Product sales
- Product education
- Retail marketing
- Customer service
- Data entry
- Task prioritization
- Analytical thinking
- Solutions management
- Returns policies
- Store opening and closing
- Product organization
- Quality control
- Business management
- Sewing knowledge
- Tailoring and accessorizing
- Multitasking Abilities
- Alterations
Languages
- Arabic, Native
- English, Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bridal Stylist
Forever Bridal and formal
02.2023 - Current
EXPERIENCE , Lead Hairstylist
04.2016 - 03.2020
Hair stylist
Mia's hair salon
01.2012 - 01.2014
Fashion Consultant
Memrable Moments'
01.2012 - 11.2012
Junior assistant designer, E
Stones
06.2010 - 12.2011
Bachelor of Applied Design - Branded Fashion Current
Billy Blue College
Associate of applied science -
Australian Institute of applied sciences
Advance diploma of fashion design and - technology
Metropolitan South Institute Of TAFE
Some College (No Degree) - Photography
Upskill
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