Amie Kerz

At this job, I performed a barista/waitress position on weekday mornings by myself, including opening and setting up the restaurant, preparing and serving coffees, serving food, and providing table service for all patrons dining in. During nights, I also worked as a bar staff, preparing and serving a variety of alcoholic and non-alcoholic beverages.

• Prepared tables by setting up linens, silverware and glassware.
• Delivered food items to customers at their tables in a friendly, courteous manner.
• Took beverage orders from patrons and served drinks promptly.
• Greeted and welcomed customers, providing them with menus.
• Performed opening and closing duties such as restocking supplies, cleaning floors.
• Checked back with customers during meals to ensure satisfaction with food and service.
• Processed payments accurately using cash registers or point-of-sale systems (including Square).

Worked as an all-rounder. Comfortable in all roles on the bistro side (taking orders, directing food orders, serving tables, making coffees), Maitre D position and bar staff.

• Demonstrated knowledge of menu items, including ingredients and preparation methods for each dish offered on the menu, and made recommendations when requested.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Assisted other waitstaff members as needed, such as refilling beverages or delivering food to tables, and aided in training new staff members.
• Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
• Managed multiple tasks simultaneously while remaining organized under pressure.

• Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
• Processed payments using cash and EFTPOS, and updated accounts to reflect balance changes.
• Scheduled appointments for clients and other visitors.
• Answered incoming calls, took messages, and transferred calls to appropriate personnel.
• Performed data entry tasks into various computer systems accurately and promptly.
• Served visitors by greeting, welcoming, and directing them to appropriate tutors.